Help Desk It Support

Alice Truong

Woodbridge, **********@*****.***, 571-***-****

LINKS www.linkedin.com/in/ alice-truong-1a5080236

EMPLOYMENT HISTORY

Jun 2022 — Aug 2022 Help Desk Intern, Akima Herndon

-Shadowed system admin and office managers

-Installing and configuring computer hardware, software, networks, scanners, and printers

-Monitor computer systems and network

-Responding quickly to service issues and requests

-Resolving issues/Troubleshooting

-Provide technical support

-Set up accounts for new workers

-Replacing and repairing equipment

-Maintained confidentiality when working with passwords or sensitive materials Aug 2021 — Jan 2022 Cabell Library IT support center, Virginia Commonwealth University Richmond

-Daily on-site support

-Resolve support incidents and requests

-Assist users with classroom audio/video systems

-Install, maintain, and prepare hardware and software

-Maintain accurate inventory records

-Other duties assigned as needed

Jan 2017 — Present Nail Technitian, Glamour nails Woodbridge

-Provided nail care services such as manicures, pedicures, waxing, and eyelashes

-Advise clients on the most suitable services, products, and proper care to improve the condition of their nails.

-Cleaned, maintained, and sterilized all work areas, tools, and pieces of equipment

-Performed ad-hoc front desk duties such as welcoming clients, answering phone calls, and scheduling appointments

-Prepared and cleaned work areas before and after work each day

-Maintained the supply of nail and spa products and ordered out-of-stock items when necessary EDUCATION

May 2023 B.S. Interdisciplinary Studies: Cyber security concentration and Minor: Computer Analytics, Virginia Commonwealth university Richmond Jun 2018 Advanced High School Dimploma, Potomac High School Dumfries SKILLS Excellent Customer Service Skills Expert

Time Management Skills Expert

Multitasking Skills Expert

Problem Solving Skills Expert

Microsoft office suite Expert

Windows OS Experienced

Python Skillful

SQL Skillful

HTML/CSS Experienced

Java Script Skillful

LANGUAGES English Native speaker Vietnamese Working knowledge Certifications

-Capital CoLAB Digital Technology Generalist Credential, Virginia

-Commonwealth University

-Fundamentals of Computing, Virginia Commonwealth University

-Security Analyst Fundamentals Specialization, IBM

-Blockchain Essentials Certification, Virginia Commonwealth University

-Security+ (In Progress)

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