Help Desk Data Entry
Resume:
Jesse Brautigam
Lifelong IT Professional
Dayton, OH 45405
********@*****.***
I've had many successful opportunities to expand my knowledge base and experience, some of which include: end user support, network admin & mgmt, cabling, NOC, help desk, remote monitoring, project mgmt, satellite/branch office telephone & network installs, national and global experience's, jr. database MSSQL, web design, systems admin. I love trial-by-fire and challenging new experiences. I have a thirst for IT knowledge and passionate about learning. I believe in doing my best to promote a positive life and the experiences it provides in order to accomplish having a balanced overall life.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Internet Voice Repair
Spectrum - North Canton, OH
March 2022 to July 2022
Internet Repair Rep for Spectrum Internet.
My Spectrum TV & Spectrum App repair agent
Customer Service Agent providing highest quality of service to every customer. Metrics put me in top 20% first month out.
Senior User Support Technician
PINELLAS COUNTY SCHOOL BOARD - Largo, FL
2011 to June 2019
Orchestrate MSSQL, programming, and end user support for a school district with 115K students, extensively working with MS Management Studio to effectively manage a Microsoft SQL database as part of issue resolution for the Focus SIS pilot program. Emerged as the district-wide expert on student enrollment, personally handling all related functions in concert with Data Entry staff as the sole "go to" person. Directed comprehensive enrollment functions for a district with 115K students, directly teaming with Data Entry Management stuff as the single "go to" person organization-wide.
Remedied 100-150 tickets per week, singularly outpacing the entire Help Desk team of 7 members collectively.
PINELLAS COUNTY SCHOOL BOARD
Managed the Focus Student Information System (FSIS) ticketing system as part of a four-person team, rectifying issues such as bugs, performing corrective tests, and educating staff on solutions and/ or workaround for various problems.
Originated 100+ system fixes, including MSSQL database table changes and PHP code bug resolutions, adopted by the vendor for integration into the product used by school districts nationwide, Employed MSSQL database to control the backend and PHP code language for the front end.
Upgraded, repaired, and updated FSIS, closely working with the product developer, the vendor, school administration, and IT management staff, primarily scheduling major system changes during school breaks.
Consulted with school districts nationwide on the Focus SIS program, capitalizing on the school district's status as a flagship user and ranking as the 27th largest school district in the U.S. Remote Help Desk
PLUM CHOICE INC - Tampa, FL
2010 to 2011
Tier 1 (Contract)
Performed remote help desk management for multiple companies, adaptably assisting users in the resolution of maladies such as viruses and malware.
Guided users in equipment installation, and system setup for both Windows and Mac-based environments. Crew Leader Assistant (Contract Assignment)
U.S. Census Bureau - Akron, OH
2009 to 2009
Project Manager I & Enterprise Solutions Specialist II T-Mobile - Tampa, FL
2007 to 2008
Systems Support Engineer
CRIF S.P.A - Tampa, FL
2006 to 2007
Dedicated Onsite Lead Technician
CompuCom
2005 to 2006
Senior Technical Care Consultant
STREAM-AOL - Tampa, FL
2004 to 2005
Senior Systems Analyst
Network Operations Center - Brandon, FL
1999 to 2002
Education
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Stark State College - Akron, OH
January 2022 to Present
Hillsborough Community College - Tampa, FL
June 1996 to January 1998
High school diploma
Skills
• authentication (10+ years)
• Cabling (10+ years)
• Cisco (7 years)
• Clarify (5 years)
• SQL (6 years)
• Operation
• NOC
• Linux
• Ethernet
• Ccna
• Windows
• Active Directory
• Help desk
• Remote access software
• Microsoft Office
• Computer networking
• VMWare
• LAN
• __
• Network Support
Certifications and Licenses
CompTIA A+
August 1998 to Present
Additional Information
TECHNICAL SKILLS/CERTIFICATIONS
Analyst Technologies: Remote Admin tool usage, Creation of SOP documents, Active Directly services, Ticket and Tracking services, Network & Telecom Cabling, Hardware/software admin, maintain and design. Desktop tools for vulnerabilities update pushes and ghost image. Systems: Windows (All), Novel, Linux, Solaris, Unix and more.
Networking: Desktops, LANs, WANs, VPNs, Routers, Firewalls, TCP/IP, File & Print services, MDF/IDF Hardware and Software.
Software: MS Office, AD, RDP, SAP, Kana, Clarify, Remedy, LAN Desk, HP OpenView, Mercury ITG, Dameware, VMWare, HP iLO, Cisco IOS, Norton Ghost, Bomgar, Interaction Client, SQL Systems Management Server, Remote Access software, Remedy, Goldmine, Proprietary vendor software, Hardware software (Cisco IOS, HP iLO)
Hardware: OnSite/Remote Hardware (CAT5, Coax and Telecom cabling to racking servers, routers, hubs and complete MDF/IDF support)
Security Infrastructure Upgrades: Firewall/VPN upgrades, token-based authentication, remote management, Server/Client vulnerability pushes)
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