Data Entry Customer Service

Marcus McQueen

************@*****.*** 313-***-**** Oklahoma City, OK

PROFESSIONAL SKILLS

Proven track record of delivering outstanding customer service by actively listening to customer needs, addressing inquiries, and providing prompt and effective solutions.

Ability to handle challenging situations with empathy and professionalism, ensuring positive customer experiences.

Strong organizational and multitasking abilities, demonstrated through efficient handling of administrative tasks such as data entry, document management, and office coordination.

Attention to detail in maintaining accurate records and managing schedules, contributing to a well-organized and smoothly functioning work environment.

Proficient in managing time effectively to meet deadlines and prioritize tasks based on urgency and importance.

Capable of juggling multiple responsibilities, ensuring timely completion of assignments and projects.

WORK EXPERIENCE

McTumps Transportation August 2018 – Present

Assistant Manager Detroit, MI

Oversee daily operations related to the transportation of mentally challenged adults, ensuring safe and efficient transportation services.

Coordinate with drivers and support staff to ensure timely and reliable transportation for clients.

Develop and maintain a comprehensive schedule that maximizes efficiency while accommodating the unique requirements of clients.

Act as a point of contact for families, caregivers, and clients, addressing inquiries and concerns with a compassionate and customer-focused approach.

Undertake vehicle detailing tasks as needed, ensuring that transportation vehicles are clean, well-maintained, and comfortable for clients.

Michigan Orthodontic Specialists May 2014 –May 2018

Administrative Assistant Southfield, MI

Maintain accurate and organized patient records, including personal information, treatment plans, and financial records.

Ensure compliance with privacy regulations and handle sensitive patient information with confidentiality.

Coordinate with vendors for the procurement of office supplies and equipment as needed.

Provide general administrative support to the orthodontist and other staff members, including drafting correspondence, handling mail, and organizing office files.

EDUCATION

Mid - America University May 2018

Bachelor of Science: Major in Psychology Oklahoma City, OK

Varsity Basketball

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