Customer Service Manager

JUSSENYA MORALES

Lancaster, US ***** +1-717-***-**** *********@*****.*** WWW: Bold Profile

Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, analytical problem-solver with extensive aptitude in customer relations and relationship-building skills. A proficient Customer Service Manager with ten years experience in independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Cosmetologist/ Customer Care Professional 07/2022 - Current Sport Clips

Certificate in achieving Highest Average Ticket

Increased salon revenue by upselling additional treatments, products, and services to clients during appointments. Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.

Demonstrated thorough knowledge of all salon products and services, educated clients about products and self-maintenance for healthy hair based on needs and preferences. Assisted in training new hires by offering guidance on company policies, procedures, and best practices for handling common customer concerns.

Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.

Sanitation Team Member 11/2020 - 06/2021

Sensible Portions

Reduced risk of contamination with proper handling and storage of hazardous materials. Enhanced facility safety by executing thorough waste disposal procedures. Preserved equipment longevity by performing routine maintenance on sanitation machinery, ensuring optimal performance.

Displayed strong problem-solving skills when faced with unexpected challenges during sanitation tasks. Restoration Technician 02/2020 - 06/2020

Rainbow Restoration International Services of Lititz Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.

Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.

Collaborated with insurance adjusters to streamline the claims process for clients during their time of need. Upheld company reputation by consistently delivering high-quality workmanship on all completed projects. Education

Associate of Science 01/2017

Empire Beauty School-Lancaster

High school diploma 06/2004

Columbia High School

Skills

Time Management

Administration Organization (10+ years)

Excellent Customer Repor

Google Docs (2 years)

Microsoft Office (10+ years)

Restoration Industry Experience

Hair Styling (7 years)

Crew management (4 years)

Customer Support (10+ years)

Sanitation

Store management ( 4 years)

Customer service

Marketing

Product Management and Branding

Managing Terminations

Performance Tracking and Evaluations

Verbal and Written Communication

Staff Training

Program Promotion

Quality Control

Training Development Aptitude

Prioritization

Certifications

Cosmetology Diploma, Empire Beauty School - January 2018 Licensed Cosmetologist - June 2018

Certified Lash Extensions Babe Accredited Training - March 2019 Highest Average Ticket, Sport Clips - 2023

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