Human Resources Hr Administrator
Resume:
Personal
Address
Flat *** Naseer Bin Lootah * Port Saeed Road
Deira UAE
Phone number
***************@*****.***
Date of birth
Place of birth
Pasay City, Manila Philippines
Gender
Female
Nationality
Filipino
Marital status
Married
MARY ANN CUNETA My 5 years experience in hospitality here in Dubai has taught me a great deal about dealing with customers. I have developed strong problem-solving skills, honed my ability to manage conflict and deal with demanding individuals and polished my communication skills. I am keen to utilize my passion for excellent customers service in providing the best possible experience for your retail clients.
Human Resources Administrative
Rubicon Employment Services/ YKNP- Marketing Managent, Business Bay, Dubai HR Administrator and day to day administrative work Attendance and Leave Management
Update personal files
Day to day follow up with new staff biometric / bank account etc. Assist in employee company events
Update monthly employee list
• Issuing Offer Letters and Conducting Reference Checks
• Issuing appointment letters and company email to the new joiners.
• Collecting required documents for HR records and Visa Process, manage employee personnel files.
• Taking care of the request of company clients including their visa process, their documents and other requests.
• Tracking visa expiry dates for renewals.
• Tracking probation completion for confirmation or termination of employees.
• Preparing NOCʼs for travel, driving license, etc.
• Updating petrol expenses of staff.
• Applying for HR Clearance of employees in EIB and ADIB.
• HR Administrator and day to day administrative work Feb 2022 - Aug 2022
Office Manager
Maidsure Cleaning Services, Alsalamiya, Deira Dubai UAE Jun 2017 - Jul 2021
• Provided complete meeting support, including materials preparation
• and notes or minute taking.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Received, screened and routed incoming calls.
• Recruited and hired qualified candidates for vacant and new
• positions.
• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Handled new hire orientation and basic recruiting tasks for best in class talent identification.
• Improved customer satisfaction scores through application of superior conflict resolution and problem solving skills.
• Interacted with customers professionally by phone, email or in person to provide information and direct to desired staff members.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
• Coordinated special projects and managed schedules.
• Handled all incoming business and client requests for information.
• Prepared vendor invoices and processed incoming payments.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures. Sep 2022 - Jul 2022
Work experience
Operations Executive/ Customer Service
Teleperformance, Ayala, Manila, Philippines
• Met challenging quotas for productivity and accuracy of work.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
• Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
• Answered calls promptly resolving or escalating issues to maintain client satisfaction.
• Fostered relationships with customers to expand business and enhance customer satisfaction.
• Formulated marketing strategies, created marketing materials, including flyers and advertisements, and leveraged Facebook to increase company visibility generated business through word of mouth referrals.
• Enhanced customer satisfaction ratings by resolving issues efficiently.
• Maintained higher quality of work than company average.
• Proactively identified and solved complex problems that impacted management and business direction.
• Interfaced with clients to determine marketing and design vision, define scopes of work and establish budgets and deliverable schedules.
• Achieved maximum performance across safety, maintenance, and production metrics.
• Teamed with various groups to optimise understanding of business and challenges.
• Implemented process improvements based on identification of productivity or quality issues.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Supported company growth by working constructively with sales team members to generate new business opportunities in line with service levels and budgeted costs.
• Collected customer and employee feedback to deliver information to management for corrective action.
• Documented and processed payments and administered bank deposits.
• Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
• Provided high level of quality control resulting in reduced downtime and maximized revenue.
• Delivered exceptional customer service to grow business, resolve issues and maximize customer experience.
• Examined problem-solving concepts, including quantitative methods and techniques, and approaches to optimize organizational operations and facilitate decision-making. Dec 2014 - Mar 2017
Major Examines the Science of Human Behavior
Colegio De San Juan de Letran, Manila, Philippines Jun 1991 - Jun 1993
• Documentation and control
Accounts payable / acc
Bassam Ahmad Hussein Al Otoum
******.*******@********.***.**
DED
Education and Qualifications
Skills
References
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