Human Resources Account Manager
Resume:
Marsha Daman
******.*****@*****.***
IN OH KY
EXPERIENCE
Human Resources Business Partner with Prosegur US
IN OH KY
**/**** – Presently as a HRBP
Customer, client, and employee relations
Recruitment, training, development, and hiring.
Ongoing help with all responsibilities and operations involving system software and office support programs for accounts for new and complicated security initiatives.
Establish operational and processing standards to ensure that effective processes abide with rules, regulations, and updates.
I have an excellent sense of detail and am quick to adapt.
To reduce repetition, I employ my problem-solving abilities.
I've evolved into a crucial position-member of the HRBP team, improving and focusing on quality control.
Sunstates Security at Burke Inc.
Cincinnati, OH
10/2023 – 06/2023 as Security Supervisor/Account Manager
Training and Incident Response Management.
Technical writing with security monitoring and DAR and IR reports.
Excellent public speaking and communications skills.
As a logical issue solver, implement operational and processing standards to ensure that effective procedures abide by rules, regulations, and adjustments.
I adapt to changes fast and reduce duplication by using my problem-solving abilities.
I've grown into a key team player with a crucial role.
Sunstates Security at Thermo Fisher Scientific part of PPD
Highland Heights, KY
11/2021 – 10/2023 as Security Supervisor/Account Manager
I greet all customers, suppliers, workers, and contractors and assure their safety as well as the safety of the premises in my capacity as the first point of contact.
Keep an eye on and audit everything that occurs on the property and at the front desk.
Help on an ongoing basis with all tasks and endeavors with Silvertrac Daily Activity Reports.
Establish operational and processing standards to ensure that effective processes abide with rules, regulations, and updates.
I adapt to changes fast and reduce duplication by using my problem-solving abilities.
Thanks to my additional knowledge in information technology and desktop support, I've evolved into a crucial team member as a technician on call.
Verify that all doors and CCTV cameras are secure and under surveillance.
Sunstates Security at Coca-Cola Consolidated
Cincinnati, OH 08/2019 – 01/2020
Erlanger, KY 01/2020 – 11/2021
Security Officer, Truck Gate
I monitor product operations for incoming deliveries and extend a warm greeting to all customers, suppliers, and staff members as the first point of contact.
Use the Inbound Delivery Sheet, SharePoint, and radio to follow up on receiving and report that the production load is secure and prepared for dock confirmation.
Enforce operational and processing procedures to guarantee that efficient practices adhere to rules, policies, and changes as quickly as possible.
I respond to changes quickly and use my problem-solving skills to steer clear of repetition.
I've developed into a valued team member thanks to my increased experience with leadership and communication.
The assignment led to the acquisition of CPR, Chemical, and OSHA certificates.
BMV Office East Side Hamilton
Hamilton, OH 06/2019 – 08/2019
Agent
Oversee customer transactions for Ohio-issued titles and driver's licenses.
As transactions are completed, address client inquiries and provide guidance.
Assist in opening and closing the branch office each day.
Check transactions for accuracy, timeliness, and compliance with accounting rules.
Resolving or escalating client issues in coordination with teams and management.
File applications, transactions, and titles as they are finished throughout the day.
Whelan Security at Miller Coors Brewery
Trenton, OH 01/2019 – 06/2019
Security Officer, Truck Gate
Oversees all inbound and outbound product operations.
Check identification of all drivers, merchants, and visitors at the truck gate.
Ensure the security of outgoing shipments, and compare inbound seals against BOL.
Integration of SAP software with customer data and delivery activities to certain yard docks.
Ahead, part of Roundtower
Kenwood, OH 09/2017 to 7/2018
Operations Analyst
Within Customer Job Scheduler, focus on jobs and batch management of the production system, as well as the investigation and correction of production problems.
Utilize client SOPs to complete service requests and handle problems (SOPs)
Provide customers with daily turnover reports as necessary.
When an event occurs, let clients know how long it will take to get their dispatched tickets.
Sort consumer calls according to their severity ratings.
Monitor client calls throughout their entire lifecycle (from start to finish) to ensure that they are resolved in accordance with the established Service Level Agreement (SLA)
Elevate customer calls to the proper management level when thresholds are exceeded.
Offer account administration services, including the ability to create, disable, terminate, and rename user accounts.
iTech Technologies at Tata Consultancy Services
Eastgate OH 03/2015 – 06/2016
Service Desk Analyst
Completed all service orders on schedule and answered all incoming calls.
Work with technical staff to collaborate on the resolution or response of service support queries rather than reassigning technical questions.
Conduct inquiries, reach judgments, and manage incident tickets.
The system for the knowledge base was improved, and every action was recorded.
Create and uphold solid client connections.
Proven ability to debug hardware, software, and networks
EDUCATION
Associates in Network Computer Business Administration Technology, Cincinnati State Technical College, Cincinnati, Ohio, 2013
Associates in Computer Network Administration, Tidewater Technical College, Newport News, Virginia, 2003
Department of Business Marketing, University of Cincinnati, 2015
Programming, ITT Institute College, Norwood, Ohio 2005
Engineering, Thomas Nelson Community College, Hampton, Virginia, 2000
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