Customer Relations Support Team
Resume:
LACHIN
GAFAROVA
L
G Malden, MA *****,
**************@*****.***
PROFESSIONAL SUMMARY
Talented Dispatcher offers skills in coordinating assignments and supporting field personnel. Consistently meets objectives and flexes easily with last-minute changes. Clear communicator with great recordkeeping abilities. Willing to take on any task to support team and help business succeed. Offers strong [Skill] and [Skill] abilities. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. SKILLS
• Schedule Management • Service Coordination • Work Order Management
• Customer Relations • Schedule Coordination • Telephone Etiquette
• Chemistry • Public Speaking • Teamwork and Collaboration EXPERIENCE
Dispatcher January 2022 - December 2023
Logistic Transportation Company Revere, Massachusetts
• Communicated with drivers to provide assignments or exchange information.
• Answered phones and provided directions or reroutes to avoid construction or other delays.
• Received service requests, prioritized responses, and optimized utilization of team resources in dispatching personnel.
• Informed field units regarding traffic and weather causing delays.
• Restored service by scheduling and organizing crew assignments.
• Managed and prioritized calls to define urgency and importance. Document Controller November 2021 - October 2022
KARVAN-L Baku, Azerbaijan
• Upheld exceptional quality standards with revisions and changes.
• Delivered user-friendly, cost-effective document management systems meeting business and regulatory requirements.
• Maintained accurate records of all controlled documents, revisions, and approval status.
• Prepared monthly reports detailing document management metrics for senior leadership review. Chemical Technologist September 2011 - September 2021 KARVAN-L Baku, Azerbaijan
• Monitored storage of chemicals and ensured proper disposal of waste materials according to regulations.
• Wrote detailed reports on experimental findings and shared results with colleagues or supervisors.
• Kept records of all experiments conducted, including methodologies used and results obtained.
• Collaborated with interdisciplinary teams to solve complex problems related to chemistry or production processes.
• Provided chemical and laboratory test results to make qualitative and quantitative analyses. EDUCATION
Bachelor of Science (B.S.) May 2015
Azerbaijan State Oil and Industry University, Baku, Azerbaijan Chemical Technologist
Master of Business Administration (M.B.A.) May 2018 Azerbaijan State Oil and Industry University, Baku, Azerbaijan Information Technology
LANGUAGE
Native
Azerbaijan
Native
Turkish
Native
Russian
Fluent
English
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