Operations Supervisor Customer Service

Christopher Garcia

******************@*****.*** 909-***-**** Upland, CA 91786

SUMMARY

Dedicated and motivated Operations Supervisor with the intention to achieve operational growth and development. Directly coordinate with operations Manager and Associates to deliver exceptional customer service while managing labor and meeting Operational KPI’s. EXPERIENCE

Oct. 2023- April 2024 Operations Supervisor II, Neovia Logistics Responsible for the safety and production of the operations. Running production and overseeing labor needs. Conducting daily safety walks and coaching on performance. Direct and develops employee associates to achieve and maintain high productivity and accuracy. Organize work for employees based on certified qualifications. Coordinate with managers to help reduce labor hours to help improve company KPI goals. Sending customer daily yard capacity for availability. Ensuring all Supervisors are on track of daily operational goals for company and customer. Supervise 60 people.

Oct. 2019 - Oct. 2023 Operations Supervisor I, Neovia Logistics Responsible for the safety and production of the operations. Running production and overseeing staffing daily. Conducting safety walks, providing inputs on performance. Direct and develop employee associates to achieve and maintain high productivity and accuracy. Organize work for employees based on certified qualifications. Coordinate with managers to help reduce labor hours to improve company KPI goals. May 2017 - Oct. 2019 Customer Service Representative, Neovia Logistics Organize workload for picks to fulfill orders for customers. Make products available in Red Prairie. Communicate with inventory control for lost product or product on hold. Responsible for completing all orders in a timely manner and ensuring it ships on time. Assist supervisor on special requests, needs or projects to ensure all activities are properly handled and resolved. Work with supervisors in enforcing policy, procedure and work instructions. May 2014 - May 2017 Warehouse Team Lead, Neovia Logistics Assist dock supervisors in planning and coordinating daily operational activities. Responsible for completing all records and reports in a timely manner. Directs and develops employee associates to achieve and maintain high productivity and accuracy. Assist dock supervisors on special requests, needs or projects to ensure all activities are properly handled and resolved. Problem solver of freight discrepancy and/or other operational problems. Works with dock supervisors in enforcing policy, necessary safety procedures to ensure a safe workplace for all. Assists dock supervisors in performance reviews of associates as needed. Can perform duties of dock supervisors in his/her absence. Can conduct NOS PID. Understanding of 8 waste and 5S. RCCA meetings. Perform safety walks for supervisors. May 2011-May 2014 Warehouse Equipment Operator, Neovia Logistics Load and unload 53’ containers. Sort and check freight from various vendors. Handle freight merchandise in a manner which prevents damages and ensures accurate delivery to the destination. Certified to operate powered sit-down equipment such as forklift, clamp attachment, and slip-sheet attachment style lift trucks.

Education and Certifications

Upland High School/ Upland CA

High School Diploma

June 2004

5S training

ERS input

CI training

KRONOS time keeping

KPI metrics

YMS functions