Customer Service Shipping Associate

Daniel Gutierrez

***** ******** ** **********, ** 92596 Phone: 760-***-**** *******************@*****.***

● Process oriented professional with extensive knowledge in improving and gaining efficiencies to handle daily tasks accordingly.

● Dependable with strong customer service experience. Proven record of working effectively in an office environment. Demonstrated ability to manage stock inventory and related procedures. Exceptional time management and multitasking skills focused on providing customers with excellence in check out services.

● Professional cashier with experience in handling cash drawers and registers while providing excellent customer service. In depth knowledge of balancing tills and performing light bookkeeping activities. Core competencies

Reliable/Flexible Detail-oriented Time Management & productivity General Competencies

● Ability to quickly understand new systems and

applications

● Adapt understanding of Microsoft Office Programs, Excel, Word and Access

● Strategic thinker with strong analytical and research skills.

● Extensive knowledge pertaining to interpersonal

and communication skills

● Standard / procedures compliance

● Skilled at handling customer complaints and high standards of work practices

Career Summary

L3Harris - Carlsbad, CA

Shipping Associate ( January 2023 - October 2023 ) Prioritize security related shipments directed to air force bases and military sites. Kept records of international shipments sent through freight forwarders and provided status updates through our online portal. Provided a growth in outbound material by 15% since joining the department. Viasat - Carlsbad, CA

Shipping Associate ( October 2020 - December 2022 ) Responsible for validating material and preparing outbound material to be shipped out. . Manage shipments through an online portal named JIRA and process inventory transactions throughout the week to maintain records of moving material. Tasked with assisting internal customers with non standard outbound shipments. Provided a growth in outbound material by 15% since joining the department. Krannich Solar Distributors - Oceanside, CA

Logistics Associate ( December 2019 - June 2020 )

Tasked with solar material inventory stock management through a program named Citrus, inputting shipping costs to an excel spreadsheet and creating bill of ladings for a global distribution company.Coordinated customer orders to fit appropriate delivery requirements and destination.Communicated orders from shipping carriers to sales reps so the information was relayed to customer .Reviewed and approved freight invoices on a weekly basis for outbound material, then later inputting shipping costs & margins into a daily excel sheet for records. Viasat - Carlsbad, CA

Security Associate ( September 2019 - December 2019 ) Responsible for verifying all structures on the property are secured while also remaining vigilant to any anomalies that occur. Professionally greet and check in all guests that come onto the campus during their visit while remaining completely spirited personality. Shown ability to effectively monitor multiple monitors while also responding to various alarms that located worldwide.

Ricoh - Carlsbad, CA

Ricoh: Lead Courier ( July 2017 - August 2019 )

Coordinate and manage deliveries of government property and materials while keeping track of other incoming packages. Efficiently maintain inventory amongst the buildings, obtain meters from printers, keep necessary supplies stocked, all while having to go throughout campus to deliver Inter-Office Mail and priority packages. Learned existing process in order to make proper adjustments to gain productivity to allow for time to be focused on other aspects as needed.

Dairy Queen – Escondido, CA

Host and Cashier ( May 2015 - June 2017 )

An enthusiastic self-starter and customer focused individual with substantial knowledge of cash handling, credit card processing, warranty sales management and scorecard processing. Proficiently provided timely and organized customer services and handling customers’ concerns. International House of Pancakes – Escondido, CA

Host and Cashier ( May 2015 – Oct 2015 )

Responsible for greeting every customer with a smile and inquire about not only meal order but also the experience that the customer had during the duration of their meal. Efficiently ring up meals and items to ensure seamless flow through process. Assisted and partake in not only fellow cashier inquiries but also difficult customer questions and age related purchases. Contact customer service managers to handle pricing issues and complaints. Mentor junior cashiers and new employees as well as peer host/cashiers. Education

Diploma

High School Diploma June 2015

Escondido High School, Escondido, CA

Hazmat Ground Shipper (DOT) training certification Dec 2022 Lions technology Inc.

Hazmat Air Shipper (IATA) certification Dec 2022

Lions technology Inc.

Shipping Lithium Ion Batteries Dec 2022

Lions technology Inc.

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