Customer Service Guest
Resume:
LAMON'YA
JOHNSON
Baltimore, MD *****
**************@******.***
CERTIFICATIONS
Caregiver Certification
Adult/Child/Infant CPR & First Aid & AED Certification
PROFESSIONAL SUMMARY
Devoted dining service focused on providing every resident with positive dining experiences. Skilled in overseeing up to guests, assisting with food selection, table needs and beverage services. Trained to help kitchen staff by garnishing dishes and preparing appetizers and desserts. Since in a hospice environment, all rules and regulations are followed to keep everyone safe and healthy.
SKILLS
Cleaning and sanitization
Guest service
Food handling standards
Customer Service
Cash Handling
Conflict resolution
Professionalism
Organizational skills
Time management
Dining area maintenance
Adaptability
Team collaboration
EXPERIENCE
Dining Room Server
Edenwald Towson, Maryland
September 2022 - Current
Communicated professionally with customers, colleagues and supervisors.
Delivered food and beverages promptly to customers.
Followed safety, sanitization and food handling guidelines.
Kept residents entertained and happy.
Took accurate notes detailing customer orders.
Shampoo Assistant
Lluminair Towson, Maryland
November 2021 - April 2023
Ensured that all shampoo bowls were clean and sanitized between clients.
Cleaned mirrors, countertops, chairs, and other surfaces daily or as needed.
Washed towels and linens used during salon services.
Assisted in maintaining updated inventory of salon products.
Followed safety protocols when handling chemicals and disposing of waste products.
Stocked shelves with haircare products for customer purchases.
Swept and mopped floors to maintain clean salon environment.
Assisted hairstylists with shampooing and conditioning clients' hair.
Brand Ambassador
Forever 21 Towson, Maryland
June 2021 - March 2022
Achieved sales goals through established sales techniques and creative communication skills.
Collaborated with team members to align department goals, processes and procedures.
Uncovered brand advocacy opportunities by engaging, educating and befriending customers.
Delivered fast and friendly service to handle questions and service complaints.
EDUCATION
High School
George Washington Carver Center for Arts and Technology, Towson, Maryland
May 2023
Took a y years cosmetology program provided by the school and graduated with my cosmetologist license. I was not into sports really but I did take up girls basketball my freshmen year of highschool.
_11.25_0 Baltimore City Community College, Baltimore, MD
Enrolled in college at Baltimore City Community College, majoring in Business Administration hopeing to finish in 2027 with my business degree.
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