Call Center Representative

Brenda L. Alexander

331-***-****

Lisle, IL

*****

******************@*****.***

Skills

•Reliable

•Self starter

•Creative selling tactics

•Excellent written and verbal communication skills

Work Experience

CNH, Accounts Payable Aug/20 – June/23

●Invoice supplied payed out suppliers throughout companies

●Made sure the invoices were corrected before we paid out

Van Chants, Call Center Representative Jun/15 - Oct/19

•Outbound call center representative responsible for helping clients in regards to their accounts and supplying information regarding Medicare, Medicaid, PPO and HMO.

Bounded Collections, Collector Jan/08 - Nov/14

•Outbound call center contacted customers on their past due accounts

•Received inbound calls regarding outstanding balances owed

•Worked to collect individual and commercial accounts varying from $300-10,000

•Office duties included data entry, making copies, sending faxes and e-mails

Dial America, Sales Representative Oct/06 - Nov/07

•Contacted visa & master card customers who were pre approved for new products

•Provided customer with information regarding special offers and new products

•Enrolled customer with their new service and referred them to the activation department

Dept. of Children Family Services, Clerk Mar/03-Aug/06

•Provided assistance to customer interested in opening up a daycare center

•Assisted customer with filling out forms to begin their background checks

•Worked with Illinois state police in background unit conducting background checks for potential Daycare providers.

Education & Training

●Austin Career Academy, High school diploma, graduated

●Wright College, Medical Administration pending to return

●Illinois State Police, Computer Training Course, conducting background checks completed 2-week training

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