Customer Service Representative
Resume:
Megan Galvin
Erie, PA *****
***********@*******.***
Very excited to reintroduce to the work force!
Work Experience
Personal Shopper
Walmart - Erie, PA
November 2022 to January 2023
1. Fulfilled online orders
2. Scanned products
3. Bagged
4. Unloaded items in boxes
5. Cleaned warehouse area
6. Returns
CSR - Customer Service Representative
Teletron - Erie, PA
October 2008 to March 2009
1. Inbound calls for multiple products
2. Outbound calls for surveys
Customer Service Associate
US West Marketing Resources - Erie, PA
September 2007 to March 2008
1. Inbound calls
2. Transcription
3. Cell phone customer service
4. TV advertisements sales
Customer Service
DialAmerica/USBank - Erie, PA
May 2004 to September 2007
1. Outbound cold calls
2. Rebuttals
3. Credit card sales
4. Renewal of customer home heating contract
5. Calming irate customers
Cashier/Customer Service
Tops Friendly Markets - Erie, PA
October 2001 to November 2004
1. Cashed out customers
2. Worked a register
3. Counted register before and after shift
4. Gas station attendant
5. Cleaned small gas and oil spills
6. Did returns at end of shifts
Prep Cook
Valerio's Italian Restaurant - Erie, PA
May 2001 to October 2001
1. Measured portions
2. Cut n wrapped/boxed food
3. Answered phones
4. Worked on digital restaurant register
5. Cleaned
Education
Vocational school in Cosmetology
Fortis Institute-Erie - Erie, PA
April 2008 to January 2009
Skills
• Outbound Sales (6 years)
• Cold Calling (4 years)
• Transcription (1 year)
• Telemarketing (6 years)
• Upselling (6 years)
• Sales (6 years)
Languages
• English - Expert
Additional Information
I'm currently trying to get back into the work force. Have been on social security many years. It's time to reintroduce myself in the work field. I am a very calm, caring, reliable, determined individual. I like to exceed expectations. I have multiple years not only in telemarketing but in person experience. I love to help people, enjoy making some day. I'm a very fast learner and I enjoy new things With over two years of experience as a personal shopper at Walmart, I provide excellent customer service and satisfaction to online customers who value quality, convenience, and safety. I select, pack, and deliver a wide range of products, from groceries to electronics, with accuracy, efficiency, and care.
As a retail specialist, I leverage my specialty retail expertise and retail skills to enhance the shopping experience and meet the diverse needs and preferences of customers. I work collaboratively with a team of colleagues and partners, and I am always eager to learn new skills and improve my performance. I am passionate about retail and customer service, and I am committed to the values and goals of Walmart, such as respect, integrity, innovation, and inclusion. I have 8 years total as a customer service representative. I have done inbound, outbound, and 6 months of transcribing. Cold calls ranged from credit card offers, contract renewals, surveys. inbound calls for cellular customer service, member services, orders are all different types, subscription management.
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