Technical Support Security Engineer
Resume:
AMOS SMITH
***********@*****.***
Dedicated and skilled Network Security Engineer (Tier II) with over 18 years extensive experience in implementation and managing secure network infrastructures. Proven expertise and advance knowledge in firewall configuration and management, specializing in FortiGate and Cisco technologies. The ability to work projects and tasks independently and see them through to completion.
SKILLS
Firewall Configuration and Management (Fortinet FortiGate, Cisco ASA)
Intrusion Detection and Prevention Systems (IDS/IPS)
VPN Technologies (IPSEC and SSL)
Network Optimization
Security Policy Development and Enforcement
Incident Response and Forensics
Strong Analytical and Problem-Solving Skills
Vulnerability assessment and recommendations for remediation
CERTIFICATIONS
Security +
Network +
Fortinet NSE4
EDUCATION
North Carolina State University
PROFESSIONAL EXPERIENCE
Silversky, INC.
Senior Network Security Engineer Tier II
May 2007 – Present
Managed over 1500+ global customer base.
Managed and configure Fortinet FortiGate and Cisco ASA firewalls, establishing effective access controls and threat mitigation strategies.
Collaborated with cross-functional teams to develop and enforce security policies and procedures.
Collaborated with IT teams to troubleshoot network issues and optimize overall system performance.
Provided technical support for network-related security incidents and participate in incident response activities.
Configured and troubleshoot firewall issues from FortiGate and Cisco ASA to other third-party firewalls.
Provided technical support to new and existing clients. Including advising on security architecture, improvement, management, and remediation.
Participated in deployment, integration, and support of secure, robust, and compliant network infrastructure. This involves working with Cisco ASA’s and FortiGate next-generation firewalls, both physical and virtual.
Handled incident tickets related to network and system infrastructure. Provided support for firewall related issues.
Ensured proper setup and configuration and manages ongoing network security.
Escalation point for new deployment and junior engineers.
Trained new and junior engineers.
Worked directly with Fortinet TAM and Cisco TAC to resolve issues.
IBM
Security Engineer
December 2005 – May 2007
Provide technical support for Juniper firewalls (Netscreen 5XT, 5XP, 5GT, 5Gt ADSL, NS50, NS204, NS208, SSG 5, SSG 20, SSG 140, and NS Remote Security/VPN Client) Configure and troubleshoot firewall issues from Netscreen to Netscreen and all other firewalls and routers.
Provide remote technical support assistance to customers and IBM technical personnel on multiple products in the SAN and NAS environments.
Determine appropriate actions to resolve problems and communicate the solution or action plan to the customer or IBM service representative.
Provide hardware or software technical support assistance to customers and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment.
Use networking knowledge to resolve problems involving hardware, microcode, operating system, configuration, application programs, and network issues.
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