Project Manager/Scrum Master

Rasa Gierstikas

********@*****.*** 773-***-**** Chicago, IL https://www.linkedin.com/in/rasagierstikas/ SUMMARY

Seasoned professional with years of experience in startup environments, including direct experience as a Project Manager/Scrum Master. Proven track record in Agile methodologies, fostering team performance, and continuous improvement. Seeking a role as an Agile Scrum Master to drive project success and enhance organizational agility. WORK EXPERIENCE

Confidential Client Chicago, IL (Remote)

Freelancer Sep 2023 - Dec 2023

• Performed thorough research on museum installations, identifying key trends and technologies to support the development of innovative exhibition experiences.

• Created comprehensive competitive analyses, pinpointing areas for strategic differentiation to strengthen the client's market position.

• Crafted user interface designs for a mobile application, prioritizing intuitive navigation to enhance the overall visitor experience.

InfoTrack US New York, NY (Remote)

Technical Project Manager Aug 2021 - Jun 2023

• Established and managed a Project Management Office (PMO) to oversee the execution of key programs and projects.

• Directed project teams in adopting Agile methodologies, ensuring the adherence to standards and processes that enhanced project performance.

• Addressed and resolved project challenges, navigated risk mitigation, and maintained project scopes to support organizational goals.

World Headquarters Chicago, IL (Remote)

Project Manager Mar 2020 - Mar 2021

• Enhanced team performance by establishing daily Scrum meetings and utilizing Agile methodologies, resulting in improved team output.

• Ensured project deliverables were completed on schedule by effectively overseeing project milestones and timelines.

• Strengthened client relationships by maintaining and expanding partnerships with both new and existing stakeholders.

Bright Bright Great Chicago, IL (On-site)

Project Manager Aug 2019 - Feb 2020

• Managed robust client engagements, maintaining satisfaction by effectively communicating throughout project development stages.

• Enhanced project efficiency through process improvements, while diligently addressing potential risks to meet and surpass client deliverables.

Spins LLC Chicago, IL (Hybrid)

Sr. Business Analyst Jan 2018 - Jan 2019

• Collaborated across multiple teams to ensure the delivery of high-quality software solutions from initial concept through to successful implementation.

• Contributed to the enhancement of software development lifecycle processes, resulting in streamlined operations and improved team synergy.

Hard Hat Hub Chicago, IL (On-site)

Business Analyst/Scrum Master Jul 2016 - Feb 2017

• Facilitated the implementation of Scrum methodologies, ensuring project components were effectively segmented and documented through comprehensive user stories to enhance team coherence and project execution.

• Optimized cross-functional team performance by fostering communication and adherence to agile best practices, leading to streamlined project delivery.

Over the Shoulder Chicago, IL (Hybrid)

Helpdesk Director Mar 2013 - Mar 2016

• Developed custom workflows to enhance user experience and efficiency in operations.

• Conducted recruitment and analysis of mobile study participants to inform business strategies.

• Created comprehensive training materials tailored for a variety of user groups, facilitating better engagement and learning outcomes.

Groupon Chicago, IL (On-site)

Customer Support/Temp Manager Dec 2009 - Mar 2013

• Excelled in escalated customer service resolution within a fast-paced e-commerce setting, ensuring satisfactory outcomes in challenging scenarios.

• Demonstrated adaptability and problem-solving skills, effectively managing complex inquiries and maintaining high customer satisfaction levels.

EDUCATION

DePaul University

Bachelor of Arts, Communications

Chicago, IL

N/A

CERTIFICATIONS

Certified SAFe 6 Agilist 2024

Certified Scrum Master (CSM) 2024

Google Project Management: Professional Certificate 2022 SKILLS

Facilitation • Project Management • Process Improvement • Team Leadership • Agile Frameworks VOLUNTEER

Dog Foster Volunteer, One Tail at a Time, Chicago, IL Feb 2022 - Present

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