Patient Access Computer System
Resume:
Jessica Bernal
Humble, TX *****
*********@*****.***
PH: 302-***-****
To obtain a position within the healthcare industry that will allow me to emphasize my clerical, organizational, and insurance eligibility skills. A company that offers the growth and flexibility to allow optimization and enhance a mutual business profile is a goal. Authorized to work in the US for any employer
Work Experience
Patient Access Representative
III
Memorial Hermann Health System ER/ OBGYN - Houston, TX March 2021 to Present
• Schedules patient’s appointments and enters required information on the computer system in an accurate and timely manner.
• Check patients in and scans apporiate id's and insurance cards
• Print all patient and Doctor schedules
• Send messages to the appropriate clinical staff.
• Obtains demographic, insurance and financial information from the patient or guarantor. Enters information in the computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains all necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing compliance systems, communicating information to the patient or guarantor.
• Protect the financial integrity of the facility by collecting the patient liability, discussing payment options and screening for eligibility.
• Verify insurance eligibility and benefits.
• Function as a team leader in the department by ensuring daily processes are completed.
• Communication in an effective and professional manner with the physicians, care management, nursing units, office staff as well as patients families.
• Separate and scan all clinical documentation
• Other duties assigned.
Placement Specialist
Genesis HealthCare - Humble, TX
February 2020 to March 2021
• Creating Episodes for patients
• Verifying patient demographics
• Verifying patient insurance
• Entering patient demographics
• Navigate through patient information from hospital
• Emailing administrative directors
• Call lean hospitals for patients discharge dates
• Answering phone calls and making outbound phone calls
• Strong communication between administrative directors and CTN to get patients into nursing facilities as soon as possible
Patient Registration
Representative
Union Hospital - Elkton, MD
November 2017 to February 2020
• Emergency Room Registration
• Bedside Registration
• Verifying patients insurances
• Scheduling patient orders from Doctor on weekends
• In charge of patient roll overs from ED to In patient or observation
• follow established department guidelines to ensure accuracy, efficiency and timeliness of registration and integrations into the clinical process.
• Collects referral forms and co-pays
• Determines registrations status and financial clearance for upcoming patients, pre-registers accounts and determines which patients need to be seen for registration, collection of co-pay/ referral forms and/ or financial counseling
• Making sure all signatures are obtained to follow hospital protocol
• Calling codes over head
Billing Representative
Delaware Back Pain - Newark, DE
February 2015 to 2017
Manage physician's account receivables and bill rendered services Follow up with physicians, insurance payers, attorneys, and patients
• Perform other related billing and revenue cycle tasks
• Respond promptly to Insurance Payers and patients
• Verify accuracy of Electronic Health Records
• Work in multiple electronic information systems (EHR, Insurance Websites, etc.)
• Working with insurances companies to ensure payment
• Verifying insurance
Patient Service Representative
RadNet - Newark, DE
February 2012 to 2015
• Patient registration
• Insurance Verification
• Obtained Authorizations
• Patient Scheduling
• Made outbound calls to Provider's offices and Medical Managemant Patient Service Representative
Southwest Diagnostic Imaging Center - Phoenix, AZ
March 2007 to September 2012
• Posting charges from Hospital
• Assist with charge entry and related tasks as needed
• Patient registration
• Verifying Insurance
• Answer customer service calls
• Correct and Resubmit claims for accuracy
• Excel reports on insurances that don't pay
Education
Certificate
Phoenix Baptist Family Medical Center - Phoenix, AZ February 2007 to March 2007
GED
International institution of the Americas - Phoenix, AZ Skills
• Insurance Verification
• Medical Scheduling
• Medical Billing
• EMR Systems
• Medical Office Experience
• Medical Records
• Medical Terminology
• Accounts Receivable
• Patient Care
• Epic
• ICD-10
• Hospital Experience
• Transcription
• CPT Coding
• Clerical Experience
• ICD-9
• Medical Receptionist
• Anatomy Knowledge
• HIPAA
Assessments
Customer Focus & Orientation
— Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical Receptionist Skills —
Highly Proficient
March 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Call Center Customer Service
— Proficient
February 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient
Dental Receptionist Skills —
Proficient
August 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Medical Billing — Proficient
February 2020
Understanding the procedures and forms used for medical billing. Full results: Proficient
Work Style:
Conscientiousness — Expert
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Medical Billing — Proficient
October 2020
Understanding the procedures and forms used for medical billing Full results: Proficient
Medical Receptionist Skills —
Expert
October 2020
Managing physician schedules and maintaining accurate patient records Full results: Expert
Medical receptionist skills —
Expert
October 2020
Managing physician schedules and maintaining accurate patient records Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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