Data Entry Customer Service
Resume:
Resume
Cathy M. Edwards
***************@*****.***
PROFESSIONAL SUMMARY
Professional product receiver and manager with over 20 years of experience in retail, customer service, and data entry. Expert at ordering products and maintaining inventory records as well as managing a team of associates. Consistently received high customer satisfaction ratings and remained in a managerial position.
EXPERIENCE
05/2019 – Present Receiver Manager
Kroger, Hampton, GA
• Scan and receive products from vendors and suppliers
• Ensured FINTEK sale accuracy
• Consistently placed orders in a timely manner
• Maintained order and cleanliness of the stockroom
• Maintained accurate product stock and inventory
05/2016 – 2019 Nutrition Manager and Receiver
Kroger, Cartersville, GA
• Product data entry and ordering
• Stocked shelves and maintained accurate inventory to ensure consistent item availability
• Supervised and trained other associates
• Read planograms and accurately built product displays/fixtures
• Maintained excellent customer satisfaction ratings 08/2011 – 2019 Manager on Duty
Kroger, Cartersville, GA
• Collaborated with staff to maximize customer satisfaction, streamlined procedures, and improved bottom-line profitability
• Maintained systems for employee development, recruitment, recognition, and retention of store crew and management
• Reduced shrink by developing a culture of loss prevention, improved process of return system, and upgraded stored layout
• Trained employees on additional job responsibilities to always maintain coverage of roles and efficiency in the store 06/2005 – 08/2011 Drug/GM Manager
Kroger, Cartersville, GA
• Product data entry and ordering
• Read planograms and accurately built product displays/fixtures
• Supervised and trained other associates
• Made team schedules and expertly managed budgeting 05/2000 – 06/2005 Meat Department Manager
Kroger, Cartersville, GA
• Guided and supported staff members to consistently achieve team and personal goals
• Delivered high quality meat and poultry products, catered to customer requests, and maintained consistent sales and high customer satisfaction
• Successfully implemented health and food safety protocols
• Consistently maintained accurate inventory and supply orders to meet supply and demand
SKILLS
Excellent managerial skills. Inventory management. Product management. Excellent interpersonal skills, communication, and customer service. Great attention to detail. Budget management. Excellent organizational skills. Initiates problem solving. Solution oriented. Proficiency with the use of RF Handheld and Zebra. EDUCATION
01/1988 – 01/1989 Southern Arkansas University
Magnolia, AR
08/1983 – 05/1987 Haynesville High School
Haynesville, LA
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