Customer Service Representative
Resume:
Kathleen Culton
Mesa, AZ *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Maximus - Phoenix, AZ
October 2021 to November 2022
My duties included enroll clients into medical plans, rewards programs and to further assistance by transferring calls to appropriate departments
Customer Service Representative
Cognizant Technology Solutions - Phoenix, AZ
September 2019 to October 2020
My position was to enroll clients into medical plans, update personal information, trouble shooting and further assistance by transferring to several departments Customer Service Representative
Albertsons Call Center - Phoenix, AZ
May 2018 to June 2019
My duties were to navigate throughout the system with the client to explain the Albertsons system,also to explain the process on how to use digital coupons/rewards programs Education
GED
David Starr Jordan Senior High School - Long Beach, CA September 1985 to June 1987
Skills
• Customer Service (10+ years)
• Technical Support (4 years)
• Computer Operation (10+ years)
• Food service
• Customer service
• Kitchen experience
• English
• Driving (10+ years)
• Delivery driver experience
• Moving
• Basic math (10+ years)
• Microsoft Excel (8 years)
• Communication skills
• Microsoft Office (8 years)
• Data entry (6 years)
• Phone etiquette
• Phone etiquette (8 years)
• Microsoft Word (5 years)
• Microsoft Outlook (5 years)
• Typing (8 years)
• Negotiation
• Organizational skills
• HIPAA (6 years)
• Warehouse experience
• Shipping & receiving
• Load & Unload
• Merchandising
Certifications and Licenses
Food Handler Certification
Driver's License
February 2024 to February 2032
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