Customer Service Shift Manager

JIM BEGAY

**** *. ***** ******

Provo, UT *****

Phone: 480-***-**** Email: *********@*****.***

PROFESSIONAL PROFILE

Fuel dispatch. Shift Manager Amazon. Freight dispatch experience. Completed a two year Management Training with Swift Transportation. Trailer Management. Recuiting drivers/Owner Operators Northern Arizona. Customer Service. Budgets. Forcasts. Financial Statements. Fast Learner. Dependable. High Integrity. Computer Proficient in MS word, Excel, WordPerfect, Parrells Client(TMW), Sylectus, Omitracs, Quattro Pro. AS/400.Phoenix, AZ 85043

PROFESSIONAL EXPERIENCE

Transport Coordinator, Irontown Modular March – June 2024

* Manage Transport equipment, schedule Modular shipments, worked with brokers for backhauls. In charge of the sale of company vehicles. Supervised 1 Transport Crew member in the yard.

Fuel Dispatcher, Coastal Transport, Phoenix, AZ 2015 - 2024

* Planned and dispatched fuel drivers on a dedicated account. Supervised 30 other drivers by setting up next loads, monitoring loads enroute and updating customers of progress.

Tanker Fleet Manager, United Petroleum Transport, Phoenix, AZ 2012 - 2013

* Dispatching and coordinating 40 plus tanker drivers for QT, Circle K accounts, and other local fuel merchants.

Shift Mgr, Integrity Staffing(Amazon.com), Phoenix, AZ 2011-2012

* Managed 13 coaches and 1200 associates in packing dept. Create reports & coordinate with operations managers to train and increase associates' productivity level.

Driver Manager, Western Express Inc., Phoenix, AZ 2010

* Supervised 45 drivers, dispatch activities in the computer system.

* Provided resolution for all driver related issues and concerns

Operations Mgt, Swift Transportation Co., Inc. Phoenix, Az. 1997 - 2009

Trailer Management

* Create report & coordinate damaged trailers with road service department

* Distributed new trailers to areas in demand nationwide as directed by executives

* Assisted driver managers resolve trailer problems

* Monitor of all lease and dedicated trailers to their perspective accounts

Dispatcher (Planner)

* Coordinated trucks and loads in New Mexico and Texas West areas

* Booked loads, trace loads for customers

* Resolved concerns of all customers and drivers in my area of planning

Driver Manager

* Supervised 60 team drivers, 30 trucks

* Provided resolution for all driver related issues and concerns

Pricing (Marketing)

* Prepared proposals for customers that included pricing on the rate per mile from point to point

* Provided equipment requirements to customers nationwide including Canada and Mexico

Consultant, National Center for Native Americans, Phoenix, Az. 2000 - 2001

* Assisted Native American Entrepreneurs in their Business Plans

* Created and developed a market analysis, financial statements, financial projections and comparative analysis

* Researched all types of industries for market potential

Consultant, University of Utah Business Computer Center, Salt Lake City, UT. 1996 - 1997

* Resolved student and staff concerns with software, hardware and network problems

* Taught basic software applications to students at the University of Utah

EDUCATION

* Bachelor,s Degree in Business Management, University of Utah, Salt Lake City, UT June 1997

* Associates Degree in Business Management, Ricks College, Rexburg, ID, December 1993

* High School Advanced Studies Diploma, Greenway High School, Phoenix, Az June 1988

COMMUNITY SERVICE

* Served Board member of West Valley Child Crisis Center 2001

* Two year LDS mission in the Philippines, 1989 – 1991

AWARDS: Eagle Scout -1985, Advanced Studies Diploma (Greenway High School)

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