Front Desk Agent
Resume:
CLAY KROHN
*********@*******.***
Fairfax, VA 22030
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Adept in Microsoft Office Suite and First Resort Systems, I significantly enhanced guest experiences at Lion Square Lodge by leveraging strong interpersonal skills and a knack for seamless service coordination. Promoted for outstanding performance, I excel in fostering relationships and ensuring guest satisfaction, demonstrating a unique blend of technical proficiency and empathetic client engagement. P r o f e s s i o n a l Summary
S k i l l s
Microsoft Office Suite First Resort Systems
Saflock
FRONT DESK AGENT/NIGHT AUDITOR
LION SQUARE LODGE — Vail
Oct 2012 - Sep 2023
FRONT DESK AGENT/CONCIERGE
THE CHRISTIE LODGE — Avon
Nov 2008 - Sep 2012
EDUCATOR/COUNSELOR
COMMUNITY SYSTEMS INCORPORATED (C.S.I.) — Annandale Jan 2005 - Dec 2008
E x p e r i e n c e
Worked as front desk agent assisting guest, checking in and directing guests to their room and location of building and area
Developed and maintained strong working relationships with internal staff to ensure guests had a seamless experience
Assisted the ski valet and concierge desk when there wasn't enough staff Night Audit – Printed out day's reports for managers, bellmen and concierge Handled all nightly check-ins and walk-ins.
Created exceptional vacation experiences by coordinating transportation, dining, ski school, on-mountain activities, dog sledding, snowmobile tours and other off-mountain activities Worked as front desk agent assisting guests with check in process and directing guests to their room and location of Beaver Creek Resort and all adjacent bus stops to help guests maneuver throughout Avon After receiving a promotion in 2011, I was promoted to concierge where I had to plan all hotel activities. Worked with autistic clients to improve quality of life, providing transportation, friendship and counseling
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SENIOR DECKHAND
ARGOSY CRUISES — Seattle
Jan 2000 - Dec 2002
Taught independent living skills and increased independence in my clients' private home setting Helped client Steven achieve goal of grocery bagger before leaving for Colorado which we both did weekly. Was promoted to senior deckhand where I was responsible for ensuring passenger comfort and safety During my harbor tours of Elliot Bay I was responsible for organizing and leading the tours of downtown Seattle
Based on my performance of the harbor tours, I was promoted to senior manager of the water-taxi. Jan 2001 NORTHERN VIRGINIA COMMUNITY COLLEGE
Jan 2001 NEW RIVER COMMUNITY COLLEGE
Jan 2001 EAST CAROLINA UNIVERSITY
JAMES W. ROBINSON HIGHSCHOOL
Education
References available upon request
References
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