It Support Specialist
Resume:
ADEBOLA O. SHOPEJU
IT Support Specialist
+447********* *************@*****.*** London
EXPERIENCE
IT Support Specialist
London Business School
**/**** - **/**** ****** Kingdom
Support telephone system issues as necessary and facilitating repair requests Responsible for configuring VPNs and Tunneling software On site and Remote Software and installations
Hardware maintenance, replacement, and installations Used Enterprise Management tools to reset account lockouts, refresh lease, and detect IT Incidents
IT Service Desk Analyst
Tritek Consulting
01/2021 - 01/2022 United Kingdom
Supported diagnosis and repair needs for software, hardware, and network issues, working remotely and with end-users to established resolutions Managed escalated client inquiries with exceptional professionalism and enthusiasm to maintain trust and reliability
Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix
Assistant IT Support Tech
Kyen Tech Services
01/2020 - 01/2021 Africa
Provide expert First Line Technical Support via phone and email channels. Nigeria Log and prioritize customer inquiries and user support calls for escalation to the second-line support team as efficiently as possible Close jobs correctly and keep detailed records for future service improvement initiatives
Skilled in performing system administration tasks such as adding users and configuring email accounts (Active Directory, Outlook, Lotus Notes) Offer comprehensive end-user training to enhance the utilization of technology solutions
Strong problem-solving and analytical skills
Excellent technical knowledge and expertise in IT service desk and support line software tools
Committed to delivering exceptional customer service and support Database Administrator
Keystone Bank
01/2018 - 01/2020 Africa
Proficient in the use of database software to store, organise, and manage data Helped with database design and development
Knowledge of database access controls and security Created detailed reports, documentation, and operation manuals Excellent analytical and problem-solving abilities Superior organisational and time management abilities Familiarity with data analysis and manipulation techniques Committed to protecting sensitive information's integrity and security EDUCATION
MA Project Management
Uni. of The West of England
01/2022 - 12/2022 Bristol
BSc Building Technology
University of Lagos
01/2018 - 12/2018 Africa
SUMMARY
IT professional with over three years of experience in IT support and service desk operations, skilled in Active Directory, configuration, and customer relationship management. Proficient in troubleshooting hardware, software, and network issues, facilitating repair
requests, and maintaining detailed documentation of IT processes. Demonstrated achievements include
managing escalated client inquiries with
professionalism, providing comprehensive technical support, and ensuring seamless IT operations. Seeking an IT Support Specialist position at a company that values exceptional customer service and aims to
maintain efficient IT infrastructure to support
organizational goals and initiatives.
CERTIFICATION
AWS
AWS cloud practitioner
ITIL foundation, axelos
Prince2 foundation certificate, axelos
LANGUAGES
English
Proficient
SKILLS
Active Directory Aws AWS Cloud
Azure Azure Active Directory
Configuration
Customer Relationship Management
Database Design Design Thinking
HelpDesk Itil Itsm Lotus
Lotus Notes Prince2
Product Management Product Roadmap
Windows Windows OS
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01/2022 Till Date
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