Test Engineer Continuous Improvement

Charlotte, NC ***** 813-***-**** **************@*****.*** WWW: Bold Profile

SHABNA PATHAN

Over all 8.10 years of IT Experience which consists of 6 years 10 months in Kore.ai Product Team and 1 years 6 months in testing the Customer Project.Having enough knowledge in development and testing of the Chatbot prodcuts for various domains. Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.

PROFESSIONAL

SUMMARY

SKILLS ● Selenium Automation

● Ready API

● Rest Assured API

● JMeter

● Cyara

● Hammer

● Velocity

● Postman API

● SOAP UI

● Chatbot Configuration

● IVR Process

● Manual Testing

● User Acceptance Testing

● Mobile Testing

Software development life

cycle

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● Cross-browser testing

● LLM/ML Testing

NLP-

Training,Optimization and

Test Chatbot

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IMPLEMENTATION CONSULTANT-QA ENGINEER II 10/2022 to 04/2024 interface.ai

IMPLEMENTATION CONSULTANT-TEST ENGINEER 09/2015 to 10/2022 Kore.ai Indian (P) Ltd

WORK HISTORY

Used Hammer and Cyara IVR automation tools to test the banking domain and Insurance domain chatbots

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Enhanced team collaboration by actively participating in Agile/Scrum meetings, providing valuable insights on quality assurance aspects.

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Advanced departmental knowledge-sharing by training new QA Engineers on company- specific testing methodologies and tools.

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Enhanced software quality by developing and implementing comprehensive testing strategies.

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Optimized test coverage by maintaining well-organized, up-to-date library of test cases corresponding to application requirements changes over time.

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Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.

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Reduced product defect rates by creating robust test cases and meticulously executing them.

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● Worked on Chatbot product team for configutation and testing the Chatbot. TRAINEE TEST ENGINEER 06/2015 to 08/2015

Ubitous

● Worked in NLP team for to optimize the Bot performance.

● Worked with business people to get to requirements.

● Worked cross team follow the SDLC process from lower to higher environments.

● Tracked test reports and failures determined by root cause data trends. Optimized regression testing efforts through continuous improvement of test cases and methodologies.

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● Reviewed, evaluated, and identified requirements for testability. Contributed to reliable QA process by consistently adhering to established protocols and standards.

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Supported continuous improvement through regular participation in team meetings and sharing feedback on processes, tools, and techniques.

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Leveraged strong communication skills to effectively present findings from test results to stakeholders at all levels of organization.

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Demonstrated adaptability by quickly learning and embracing new technologies to meet evolving needs of project and organization.

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Assisted with the development of test plans, clearly defining objectives and scope for each project.

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Osmania University, Osmania University

P.G. Diploma (Bio – Informatics), 05/2013

AL-AMEER COLLEGE OF ENGINEERING & TECHNOLOGY (AFFILIATED TO J.N.T.U), Vizag Graduation, 04/2012

EDUCATION

Quality conscious, Good Team player, hardworking and enthusiastic in learning new things with target-oriented approach following timelines. Good ability to quickly grasp new concepts and technologies as well as hard working and above all a good team player. PERSONAL TRAITS

PERSONAL

INFORMATION

● Date of Birth: 07/10/91

● Gender: Female

● Nationality: Indian

● Marital Status: Married

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