Package Handler Customer Service

Justice Lawrence

********@****.*** 704-***-****

EDUCATION:

● The University of North Carolina at Charlotte, Charlotte, NC December 2022

● Bachelors of Social Work

RELEVANT COURSEWORK:

● Intro sociology

● General psychology

● The Field of Social Work

● Human Behavior in the Social

Environment I & II

● Writing for the Social Work Profession

● Macroeconomics

TECHNICAL/NON TECHNICAL SKILLS:

● Active Listener Skills

● Critical Thinking and Problem

Solving.

● Teamwork and Collaboration

● Certified in Adult Mental Health

First Aid USA

● Strong Communication Skills

● Excellent Customer Service

skills

● Expert Content Creator

(Frommer Youtube)

PROFESSIONAL EXPERIENCE:

FedEx - QA Administration/Package handler March 2019 - July 2023

● As a package handler, Collaborated other team members to pack trucks quickly and efficiently.

● As QA Administrator, I ensured that the warehouse ran efficiently to ensure people received their packages on time. I also helped manage damages, hazmat, and unknown packages. Americorp - College Advisor July 2023 - Present

● I helped advise students on their post-secondary after school, which meant connecting students to resources they needed to be successful.

Project/Activities:Community Service events:

- Pancake Breakfast: On Veteran’s day, my peers and I made pancakes for veterans and the community. To show how thankful we are for them.

- Community Clean-up: I walked around my community and parks to pick up trash along streets and sidewalks.

- After-School Program Tutor “Center 360”: I worked with youth between the grades K-8 grade. This after-school program was community service. This after-school program was a place for kids to come after school to keep them off the streets and help them complete homework and learn many academic skills.

- Protest for School Funding: I protested and voiced my opinions on the school needing funding—this upper-level march for the charter school to re-funding like public schools. Charter schoolsVarsity provide an excellent education for minority children, so I felt they deserve the same funding as a public school.

- March Of Dimes: March of Dimes believes in a world where every mom and baby is healthy regardless of wealth, race, gender or geography. The U.S. remains among the most dangerous developed nations for childbirth, especially for families of color. Through research, programs and advocacy, our supporters enable us to be there for parents throughout their pregnancies. I helped the charity event that helped raise money for research.

- Hot Chocolate Run: This event was a marathon that helped raise awareness for the St. Jude Cancer patients research. I worked alongside My fraternity brothers in helping set up the city wide event in Charlotte STUDENT INVOLVEMENT/AWARDS:

- Youtuber Award Recipient January 2019

- The employee of the month Recipient February 2020

- Accepting into Upper-Level Division of Social Work at UNCC Recipient June 2021 -Present

- Employee of the week Recipient October 2021

- Phi Beta Sigma Fraternity Member/ Vice President November 2021- April 2022

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