Help Desk Data Entry

To Whom It May Concern:

I am a dedicated, dependable, focused, quick learning individual, adaptable to change and determined to find the answer to a problem or, suggest a different view so that an acceptable solution is conceived. I am not hesitant to “think outside the box” to come up with creative solutions or new improvements. I arrive a minimum of 15 minutes earlier than the start of shift and leave 15 minutes later than end of shift to summarize and prioritize my daily tasks. I enjoy sharing and gaining new knowledge and abilities with others so as to enhance the company and its relationships with current and/or prospective customers. I communicate and correspond equally with all people.

If you feel as I do, that I would be an asset to your company, please feel free to contact me. Thank you for taking your time to review my resume. Cordially,

Cheryl A Thomas

Cheryl A Thomas

4311 N Ridge Rd W

Ashtabula, OH, 44004

**********@*****.***

330-***-****

Career Objective:

I am seeking a position that will utilize my skills and enhance my knowledge so that my work will be equally beneficial to the employer, the customer, and myself.

Education:

Brunswick High School 1989 graduate

General studies, O.W.E student, 4 years keyboarding MCCC 1994 adult graduate -- 900 hour Secretarial Class Operate IBM personal computer and transcribing equipment. Instructed on proper mailing techniques and Filing procedures, Cortez Peters Championship Speed and Accuracy class, data entry, accounting Instruction, DOS 3,

Lotus 123 application, WordPerfect 5.1, Windows 2.0 Current Employment:

2008 – Present IT Help desk Specialist, Archway Marketing (formerly Resolve/DDS) Sarah Howard ; Immediate Supervisor: Jason Winkler / Dan Mount Duties:

First contact support; tracking, allocating, and resolving daily tickets; establishing new user accounts; I Series Administrator: Configure and keep track of AS400 procedures, investigate and escalate hardware and software problems, Helpsystems Schedule, Alert, Console, and Replay, System administrator, infrastructure assistant, audit assistant, Azure, Active Directory, and Office 365

Work History:

2007 – 2008 Atlantic Tool & Die, Sharon Center, OH, Robotic Mig welder/programmer 1996 - 2006 MTD Products Inc, Valley City, OH, AS400 Computer Operator/Help Desk Technician Time Gap <McDonalds restaurant in Strongsville, stay at home mom and MCCC> 1988 - 1989 Tri County Roofing and Maintenance, Valley City, OH, Files Overhauler 1987 - 1989 Tru Green Lawn care, Brunswick, OH, Customer Service Representative Assistant Volunteer Work:

Richard’s Interiors, Filled lead secretary’s position at various times while she was on vacation White Outdoor Products, Supervisor: Sue Cain

Worked with filing system, answer phones, entered customer and billing information into Lotus database

Certifications:

Robot Schedule, ISO 9000

References

Laura Lapohn – Supervisor / Friend - 440-***-**** Troy Davis – Supervisor/Friend - 330-***-****

Sherri Phelps – Supervisor/Friend - 216-***-**** Mike Flatt – Supervisor/Friend - 440-***-**** or 330-***-**** Lloyd Bryson – Co-worker/Friend - 440-***-****

Jason Winkler – Supervisor/Friend - 734-***-**** Carol Bowes – Supervisor/Friend - 248-***-****

Lisa Moragne – Co-worker/Friend - 313-***-****

Mike Polly – Co-worker/Friend - 330-***-****

Troy Werner – Co-worker /Friend - 419-***-****

Dan Mount – Supervisor/Friend - 770-***-****

Contact this candidate