Customer Service Experience

Destiny Benton

470-***-**** **** Trinity Park Dr. Riverdale, GA, 30274 ***********@*****.***

Summary

I have acquired 19 years of customer service experience. I pride myself in being dedicated, determined, and dependable. I am eager to absorb all new knowledge and skills to be able to excel in my role. I aim to exceed my customers' expectations by actively listening, empathizing, and by going above and beyond for each customer, within company policy, to provide a one interaction resolution which ensures I'm delivering a personalized wow experience to each customer. Experience

Customer Advocate II, Carvana, Atlanta, GA

I answered inbound calls to assist customers in their new and existing vehicle purchases by utilizing multiple systems at once, while also upselling our auto care products. I provided a wowing customer experience by actively listening, and using our company's principles i.e. Passion, Clarity, Empathy, Commitment, Anticipation proving that Every Customer Matters. I was promoted to a Customer Advocate II role, a team that handles de-escalations by showing empathy, actively listening and getting to the root cause of the issue to allow for a one call resolution. 01/2022-11/2022

In-Home Tech Expert, Asurion, Atlanta, GA

I delivered and set up replacement devices to our customers' homes through our same day delivery program.

I actively listened to my customers to provide technical education, self-help options that provided an individualized customer experience.

I was able to upsell/enroll our customers in our home services programs by educating them on our products and services,

06/2019-04/2020

Chat Coach, Telenet, Remote

I was promoted from a customer support role to a chat coach position, which involved me coaching and managing a team of chat support agents.

I conducted quality assurance review sessions by reviewing agents chat sessions, which allowed me to coach each agent to help increase areas that may need improving such as metrics, and/or attendance. I organized team building meetings and overseen disciplinary coaching sessions/actions. I assisted with new hire training classes to prepare our new hires for success on the production floor. 03/2017-02/2019

Contact this candidate