E-Commerce Fraud Analyst

SAI DIVYA

Phone: +1-314-***-****, Email: *************@*****.***, CURRENT VISA: H4 EAD, USA

NO NEED SPONSORSHIP

SUMMARY

Overall, 7 years of experience as Senior Fraud Analyst.

* ***** ** *-****erce, Payment Fraud, Risk Analysis, AML & KYC.

4 years in CSBB – Automated Clearing House (ACH) & (ADCC) as a Senior Fraud Analyst, AML & KYC -FCM Operations.

An accomplished SME with experience in Fraud Analysis, ACH Claims, cheque frauds, transactions, payment investigations, risk investigation, credit and debit card analysis and elimination of online e-commerce risk.

Expertise in Quality Assurance/Auditing of ACH/AML alerts and Payment fraud.

Efficient in mapping client's requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client with the FLMS.

Proficient to work within a cross-functional teams to support volumized scenarios and work with the development team who fulfills the RPA requests

Effective in monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize overall customer experiences.

Experience in coordinating with various internal and external stakeholders and working with large-scale business data sets maintaining desired output.

Outstanding in performing the data manipulations, Excel and SQL.

Strong understanding of Power BI, data connections and data blending.

Deep Knowledge of data visualization principles and data driven rule writing/designing.

Hands on proficiency with Oracle and SQL.

Ability to write complex queries, Joins and nested queries with SQL/ORACLE.

Self-motivated, creative and a team-player.

Effective in time-management, critical thinking skills and prioritizing work assignments.

Make decisions and meet deadlines with minimal direction.

Maintained efficiency in all aspects of Fraud compliance.

SKILLS

Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint),Google Suite, SAR, LexisNexis, Hogan, E-Tran, World Check, SQL, AML, KYC, Research, Pivot tables, Banking, Analysis skills, Transaction Monitoring, Data Analysis Fraud Analysis, ACH, ADCC, Analytical Skills, Anti-Money Laundering, Fraud Investigations, Employee Benefits, Finance, Intelligence Analysis, Investigation, Investigative Research, Charge back, Knowledge on Block chain(TRM) and cryptocurrency, Jira, Confluence, Testing the Fraud Systems,Cheque Fraud, REG E & REG Z, Deductive Reasoning, Forensic Accounting

ACHIEVEMENTS

Rated with Excellent Contribution (ECC) R-Cube Awards in the annual appraisal for the financial years 2019, 2020, 2021.

Awarded as Best Analyst for Q3'2016 for performing top during the quarter.

EXPERIENCE

Role: Senior Fraud & AML Consultant Feb 2024 – April 2024

Wells Fargo, USA, Remote

As per SME, Support training and inductions for new agents and encouraging individual development. Completed the process of discovering, gathering and documenting detailed business specifications for projects as assigned.

Maintain awareness of regulatory updates and incorporate process and procedural changes in the due diligence and daily circulate the knowledge bytes.

Conducting False-Positive analysis on matches to escalate based on internal policy and guidelines

Thorough knowledge of customer verification processing and customer identification procedure requirement.

Having experience in SQL to independently research, analyze, and recommend solutions to close open items and discrepancies.

Reviewing complex products and services arranged with clients within the Payments, Merchant Acquiring and/or Fintech spaces

Reviewing Due Diligence memos and client documentation for new client onboarding, from an AML/KYC and Risk perspective.

Conducted daily transaction monitoring to identify suspicious activities indicative of fraud or money laundering/terrorist financing.

Utilized transaction monitoring software to screen transactions against internal and government-issued sanctions lists.

Investigated flagged transactions by gathering and analyzing relevant customer information and activity.

Prepared comprehensive reports documenting investigation findings and rationale for decisions.

Reviewing and analyzing daily and monthly dispute activity of Third-Party Agent’s portfolio ensure oversight and compliance with Card Network Monitoring programs and to mitigate loss.

Reviewed and analyzed fraud alerts and account activity for unusual or suspected fraudulent activity that derive from the bank’s alert detection systems and processes.

Communicated effectively with all the Fraud Management on internal control deficiencies detected during the account monitoring/investigative processes.

Establishing working relationships with internal and external stakeholders and collaborated with personnel from other departments when conducting investigations, as appropriate.

Responsible for Test Case planning and execution of the test cases manually for Payment & Fraud event Management Application.

Understanding the business requirements and preparing high-level test scenarios, test cases.

Actively participated in Bug Track meetings and Release Planning meetings to represent our team progress to the global workflow team.

Collaborating with team members to provide solutions or enhancements to the Dispute Oversight Process.

Assisting the Business in implementation of Due Diligence process.

Collaborating and consult with leaders and having real time experience with Risk Management (Third Party, Compliance, Vendor Management)

Having experience Familiarity with investigations case management systems, banking systems and operations

Ability to quickly learn business operations and processes and easily adaptable to new technologies.

Effectively to work independently and in a virtual team environment and identification of unusual and/or potentially fraudulent activity, the management of the associated alerts, and the investigation and reporting of internal and external financial crimes against the bank.

Receiving direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives.

Able to prioritizing work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment and make timely and independent judgement decisions.

Extensive experience in Open-source research and detail-oriented, organized, and able to make well-thought through decisions in a timely way.

As a SME in Wells Fargo project will be responsible for managed the daily tasks associated with Fraud alerts and policies to ensure all regulatory expectations are met and fraud losses are minimized to the reasonable possible extent.

Effectively worked on Incorporated LexisNexis Fraud Intelligence Attributes into the policy rules and workflows of your organization’s application Fraud model.

Role: Senior Fraud & AML Analyst July 2023 – Dec 2023

LSEG, Saint Louis, USA, Remote

Review independently assesses cases derived from Anti-Money Laundering (AML)/Bank Secrecy Act (BSA) suspicious activity monitoring and Economic Sanctions/Office of Foreign Assets Control (OFAC) screening conducted.

Used the attributes to configure the LexisNexis Fraud Intelligence scores and warning codes for additional detailed insight into fraud risk

Analyze independently assess Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) cases derived from customer profile monitoring to ensure complete and accurate Know Your Customer (KYC) profiles and Customer Identification Program (CIP) requirements.

Drafted the files of Suspicious Activity Reports (SARs) to FinCEN in accordance with regulatory guidelines.

Maintained a thorough understanding of Anti-Money Laundering (AML), Know Your Customer (KYC), and Fraud prevention regulations.

Stay up to date on emerging trends and typologies in fraud, money laundering, and terrorist financing.

Contributed to the ongoing development and improvement of AML/Fraud policies and procedures.

Collaborated with internal teams (compliance, operations) to ensure effective implementation of AML/Fraud controls.

Utilizing transaction monitoring and case management systems as available, vendor solutions, and open-source tools to conduct investigations.

Compare observed activity with client KYC and expected activity profiles for potentially suspicious transactions or behaviors.

Reviewed Due Diligence memos and client documentation for new client onboarding, from an AML/KYC and Risk perspective.

Prepare observations from review and analysis through compiling of review notes, documentation and resolution.

Interact with client compliance and operational staff, customer service areas and management in conducting reviews.

Determine whether activity should be escalated for further review based on alert reviews and Policies.

Determine whether suspicious activity reports (SARs) should be filed based on case investigations.

Manage of weekly case load in a timely fashion in accordance with Company Service Level Agreement (SLA’s).

Reviewing and investigating AML, PEP, terrorist financing and negative media cases

Ensure Know Your Customer documentation is accurately and timely documented for each event

Performed transaction monitoring alert reviews and sanctions hit reviews to be able to identify when activity requires further investigation.

Assist with various projects related to AML and banking and payments products and services, including payments flows, virtual currency companies, MSB structures, NACHA and Card network structures.

Meet weekly time-keeping and reporting requirements vis-à-vis client and Company.

Communicate professionally, transparently and in a timely fashion regarding weekly scheduling to client and/or Team Supervisors.

Knowledge of government regulatory requirements and expectations for identifying unusual or suspicious activity in connection with financial transactions, related to economic sanctions (e.g., OFAC), and the requirements to file suspicious activity reports.

Strong written and verbal communication skills a must to work effectively with all levels of consultants and client staff.

Ability to work well with others as well as independently and with minimal supervision.

Strong organizational and time management skills and ability to handle multiple tasks/projects simultaneously.

Proficient in various software applications including Excel, Word, PowerPoint, email, banking systems and transaction monitoring/case management software (e.g., AML Manager)

Experience conducting and interpreting Lexis Nexis and Negative News Searches.

Conducted “know your customer” (KYC) and “customer due diligence” (CDD) research related to applicable trade compliance.

Analyzed KYC/CDD results and identify potential trade compliance red flags

Documented results of KYC/CDD searches and recommend taking sound decisions.

Advanced Excel or Smartsheet and Open-source research experience

Having Ability to evaluate and make decisions based on data that may be incomplete.

Experience writing SAR and alert/case narratives summarizing the results of investigations and selecting requisite supporting documentation.

Experience with historical transaction analyses (i.e., “lookbacks”) preferred, including conducting flow of funds analysis and compiling associated supporting documentation.

Certification:

Aspiring CAMS Certification

Role: Senior Fraud and Claims Operations Representative Apr 2018 - May 2022

Wells Fargo Pvt Ltd - Phoenix Arizona (Remote)

Project 1: AML/KYC

Conducted comprehensive and robust quality check on the work completed by KYC Analysts within a Customer Due Diligence (CDD) Team.

Performed the required KYC screenings on customers documenting the information obtained on the client's as required by global KYC procedures.

Ensured proper investigation of suspicious transactions or money laundering alerts.

Used analytical and judgmental skills to determine whether correct decisions have been made and supported decisions with clear rationales.

Ensured that KYC and CDD checks undertaken by team members are in line with the Bank’s guidelines and processes and are compliant with relevant external regulations.

Ensured the correct risk ratings are assigned by Analysts to customer files and identified whether any information is missing.

Undertook secondary reviews of investigations which have generated alerts.

Ensured correct screening has been completed for any for negative news, PEPs & Sanctions on Client/Customer, Related Parties and Related Individuals.

Assisted in the delivery of a range of AML projects, such as KYC remediation's, Alert adjudication, Transactions reviews & investigation, due diligence including research and screening (negative media & sanctions).

Remediate a customer's Know Your Customer (KYC) record in accordance with client's customer identification program (CIP), customer due diligence (CDD) and enhanced due diligence (EDD) standards.

Reviewed and analyzed key elements of customer records, validated against regulatory documents submitted by the customer, recorded the findings and highlighted issues. Conducted research about customer and the related parties using LexisNexis, World Check, third-party databases and publicly available sources.

Reviewed system generated alerts, suspicious activity reports, address sanctions alerts, and other applicable AML processes in accordance with regulations.

Demonstrated ongoing understanding of AML/KYC processes and applicable global regulatory changes.

Hands on experience on common third-party databases and public resources used for due diligence research.

Project 2: SENIOR FRAUD ANALYST /ACH /RISK /RPA PROJECT:

Worked in ACH (Automatic Clearing House), identified the cases and provided absolute result to the customer with CSAT.

Extensively worked on refunds, Chargebacks, payments and cards fraud.

Acted as a subject matter expert for the team on Financial Crime, Fraud analysis, ACH & ADCC claims.

Analyzed and evaluated all aspects and platforms of Wells Fargo systems effectively.

Performed opening and closing procedures to keep operations running smoothly.

Conducted Root Cause Analysis to identify and evaluate quality trends and contributing to the improvement of controls and reports.

Deep dived customer accounts and business accounts with multiple critical scenarios.

Assessed performance – Retrieved and analyzed customer information to identify root causes of performance gaps and other problems.

Trained directly from the onshore (USA) as part of pilot batch team. Analysis of transactional information to identify risk, trends and potential wary activity.

On daily basis had team meetings about the process of update explanations and more initiative to the process updates.

Collaborate with fraud management on special projects or requests

Improved quality by mentoring QA report and ensured that everyone in the team meets the quality targets by provided new ways to achieve it.

Monitored overall functioning of processes, identified improvement areas and implemented adequate measures to maximize overall customer experiences.

Ensured the agreed SLAs and process fairs above client expectations.

Well-versed with Risk Management, identifying high risk areas in business and establishing strong controls.

Expertise in FCM-ACH Process, Managed the team for L&D Facilitation.

Prepared team audit reports for Daily/weekly/Monthly basis.

Handled Escalations for the team. Respond to ad hoc requests for report building and data analysis

Engaged with RPA team and participated in team meetings.

Clearly Identified issues and root causes for the potential fraud and financial abuse and work with various operations team to improve their process.

Provided inputs for Finance Automation to build mechanisms to detect expense fraud.

Coordinated with different team members to conduct deep dives walk throughs and quality reviews of evidence to resolve complex problems.

Extensively involved in ACH payments & Regulations associated to it.

Identified high risk process steps and evaluated the effectiveness of existing controls.

Highlighted the weak controls and suggested measures. Organize training and knowledge sharing sessions.

Investigated fraud and abuse incidents, identify patterns and trends in order to generate holistic risk management solutions.

Provided one-to-one or academy style support for individuals with development needs or performance issues.

Accountable for the preparation of monthly dashboards, weekly and monthly metrics for multiple locations.

Good experience in SQL, Power-Bi for data visualization, data driven rule writing/rule design.

Implemented a Comprehensive plan to improve quality An Initiative with the objective to Improve workflow process and ideation.

Designed and implemented new internal and external Fraud reports

Worked on high volumized environments with great CSAT.

Effectively interacted with team management, client solutions/support, cross teams QA, research analysis, analyze and derive business, functional requirements.

Support training and inductions for new agents and encouraging individual development.

Completed the process of discovering, gathering and documenting detailed business specifications for projects as assigned.

Role: Senior Fraud Analyst Mar 2016 - Mar 2018

Wipro (Client: Google), Hyderabad, India

Project: E-Commerce & Payment Fraud

Monitored suspicious activities for online goods and services provided across Google Wallet payments.

Worked on Fraud investigations and risk analysis on Google-Cloud accounts, Enterprise, Business accounts, Google play store, Peer to peer accounts, G-pay Improved business patterns for the CSAT.

Evaluated everyday risk processes and worked on refund orders for the customers.

Identified and measured risk faced and calculated credit risk, making decision on the applications and preventing loss by evaluating credit risk.

Collaborated with global team members all over the globe for specific user escalations.

Dealt with Abuse emails and usage of credit cards on Google online shopping.

Resolved the customer queries regarding the features of Google wallet on different platforms through Google forums.

Effectively managed a daily pipeline to maintain service level agreements with internal business partners

Compiled reports in-order to highlight the effects of risk and the proposed solutions

Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions

Handled live queues including chats, appeals and US based outbound calls in real time effectively to assist and resolve customer queries.

Resolve queued transactions within the service level agreements to reduce potential revenue.

Strong working knowledge of deposits (checks/savings products), debit/credit cards and consumer (and commercial) payments; and their applicable laws and regulations.

Handled external client complaints, coordinating for root cause analysis (RCA).

Analysis on internal & external quality score dipping and informing to the managers.

Created & implemented workflows to facilitate structured support in all areas and issues.

Regular collaboration with the clients in Weekly Tele-Conference calls from USA based on results.

Maintained productive relationships with clients and Merchants by providing the feedback reviews of the customers and performed data management for the client.

Organized MIS of customer complaint and presented in monthly Quality Review.

Conducted comprehensive and robust quality check on the work completed by KYC Analysts within a Customer Due Diligence (CDD) Team.

Performed the required KYC screenings on customers documenting the information obtained on the client's as required by global KYC procedures.

EDUCATION

Bachelor of Engineering and Technology Computer Science – JNTUH - 2011 to 2015

Aspiring ACAMS Certification

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