Business Analyst Process

PROFILE

Highly developed skills in oral and written communication, multitasking, attention to detail and perseverance to completion

Ability to manage multiple projects simultaneously

Excellent problem-solving skills and a solid understanding of core business processes and collaborative applications

KEY STRENGTHS

Business analysis

Backlog Management

Requirements gathering

UAT/QA Testing

Proactive problem solving

UX/UI Wireframes,

Business process improvement

EXPERIENCE

Byline Bank 2022-Present

Business Systems Analyst

(Finance Team)

Responsible for gathering project requirements for automation of manual processes.

Analyze and document business requirements for nCino/Salesforce Projects.

Create Business Requirement Documents and training material

Assist in testing

Facilitate Requirement Workshops

Blue Cross Blue Shield 2021-2022

RPA Business Analyst

(Finance Team)

Responsible for gathering project requirements for automation of manual processes.

Analyze and document current business processes to determine possible improvements.

Gather and document requirements in a BRD then translate requirements to Features and Stories using Jira

Manage the product backlog

Assign stories and tasks to developers

Assist in testing

Author use cases, test cases and requirement traceability matrixes

Facilitate Requirement Workshops

Alliant Credit Union 2016–2021

Chicago, Illinois

Business Process Analyst

(PMO)

Responsible for gathering project requirements and working with all areas of the of the Credit Union.

Analyze and document current business processes to determine possible improvements.

Work with a cross-functional team in gathering requirements that are documented in Azure DevOps or in a BRD.

Manage and make visible the product backlog

Assist the Development Team to ensure the Business Owners needs are implemented

Work with vendors to ensure Credit Union’s needs are implemented

Assist UAT in testing the finished product

Work with Project managers to ensure that projects are delivered in a timely manner

Author use cases, test cases, requirement traceability matrixes, project roadmaps and vendor requirements.

Create Wireframes and Mockups for new and updated online banking web pages and Mobile app.

Work with our UX designer to ensure web and app pages are functional and meet requirements.

Assist in the research of Web and Mobile app customer usability and testing in order to suggest updates.

Create and update business and technical procedures

Create Tableau Reports

Facilitate Requirement Workshops

McDonalds 2015–2016

Oak Brook, Illinois

Business Analyst

(Data Warehouse Team)

Responsible for eliciting, data warehouse project objectives and requirements for various teams in order to increase sales and introduce new products.

Authored Business Requirement documents

Created and maintained current and future state process diagrams

Wrote epics, features and stories.

Facilitated meetings with Subject Matter Experts and Technical Staff

Ran Requirement workshops

Created test cases and documented testing outcomes.

Managed Backlogs using Jira

Developed SQL queries to validate marketing targets

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RDI 2012–2015

Oak Brook, Illinois

Business Analyst

(Consultant for McDonalds)

Responsible for eliciting, project requirements for restaurant equipment such as Kitchen Video Screens and the POS system.

Act as a liaison between business units and Information Technology to ensure applications are built to specification

Analyze business processes and procedures in order to develop detailed application requirement specifications and project plans

Update existing procedures to ensure technical updates and new functionality is documented

Write Features and Stories per requirements

Managed Backlogs using Jira

Banco Popular 2006–2012

Rosemont, Illinois

Business System Analyst/ Regulatory Risk Officer

(Compliance Team)

Responsible project requirements, reporting, and procedure writing.

Review existing applications to ensure banking compliance regulations and business process flow are being adhered to and suggest application changes to enhance business needs

Gather and document system requirements

Develop assessments work programs establishing the procedures to be followed to conduct the review and tailored to the bank compliance policies and procedures

Maintain the assessment programs updated with the latest regulatory and procedural changes

Comply with the unit's established working paper standards as to documentation of findings

Complete the Assessment Work Program documents and reports

Consult with all levels of Management and perform continuous monitoring of business process activities

Banco Popular 2001 –2006

Rosemont, Illinois

Business Analyst/Technology Officer

(Technology Team)

Responsible for technical development and project requirements

Assist in leading the planning, execution, and on-going support of multiple medium to large-scale software development projects

Serve as a major contact and work closely with key stakeholders to define and obtain detailed business requirements and specifications

Author project plans, documentation, user requirements and business process flowcharts

Work with business units, project office, off shore consultants and application development staff in order to identify solutions for meeting objectives

Develop web-based Lotus Notes workflow applications, using Lotus Script or JavaScript Agents

Develop and maintain SQL queries and stored procedures

Develop and maintain Business Objects reports

Analyze data for reporting purposes

Conduct one on one and group training on custom applications

Facilitate meetings with users and peers

EDUCATION

DeVry Institute of Technology – Chicago Illinois, GPA 3.6/4.0

Bachelor of Science in Computer Information Systems (October 1994)

DePaul University– Chicago Illinois, GPA 4.0/4.0

Project Management Certificate, (March 2005)

Currently perusing and MBA with a concentration in Data Management

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