Administrative Assistant Customer Service
Resume:
Rebekah Walters
ADMINISTRATIVE ASSISTANT/ CUSTOMER SERVICE
SUMMARY
Detail-oriented administrative professional accustomed to handling routine needs and special projects. Monitors and records expenditures, schedules appointments and proofreads documents prior to finalization. Hardworking and punctual individual familiar with administrative bookkeeping software and accounting procedures.
CONTACT
************@*****.***
21155 Gosling Rd. #37-A
Spring, Tx 77388
EXPERIENCE
ADMINISTRATIVE ASSISTANT, DOUGLAS PADS & SPORTS
Jan 2021- Jan 2024
First point of contact when a customer/potential customer comes into the actual facility. Supported workflow of daily administrative tasks to achieve targets and deadlines. Updated databases and spreadsheets regularly to track progress, entered information into digital systems to maintain data quality and accuracy, answered customer questions about available products and services, maintained scheduling and event calendars for staff meetings, parties and important deadlines.
ASSISTANT MANAGER, LIFESPA-LIFETIME FITNESS
Jan 2014- Dec 2021
Answered incoming calls, listens to our guests' needs to schedule appointments or give service recommendations, and collects payment for services, Monitored and documented team success through regular performance evaluations, Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities, Collaborated with upper management to develop and implement business improvements, Delegated tasks to appropriate staff members for optimum productivity, Coordinated employee schedules to provide adequate staff coverage, Optimized inventory for maximum revenue generation, Upheld brand image by maintaining branch cleanliness, approachability and service.
BENEFIT SPECIALIST, AON HEWITT
Jan 2009- May 2014
Acted as first point of contact for payroll and benefit inquiries, handled inquiries from employees regarding their benefit plans and claim procedures, acted as first point of contact for payroll and benefit inquiries, Handled inquiries from employees regarding their benefit plans and claim procedures.
EDUCATION
Spring High School
2000-2004
University of Houston Downtown
2005-2007
SKILLS
Microsoft Office
Data Entry
Scheduling
Data base Management
Calendar Management
Invoice Processing
Clerical Support
BookKeeping
Project Management
Customer Service Expert
Travel Management
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