Service Representative Customer
Resume:
DEBORAH M. MAGAZINE
Warren, OH 44484
******@*******.***
Objective:
To obtain, a position where I am able to use my skills and qualifications to advance in a company.
Profile:
Motivated, personable - business professional. Talent for quickly mastering technology. Diplomatic and tactful. Demonstrated history of producing accurate, timely reports for meetings and CIT’s.
Flexible and versatile under pressure. Poised and competent with a demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Expert level of knowledge of Windows desktop computer applications, CRM and Microsoft Office. Knowledge of office equipment. Strong ability to navigate web and email with high competency knowledge.
Professional Experience:
AT&T WFH-Boardman, OH
MSS- Sales & Service/Mi60
March 2020-present
Ø Professionally and Enthusiastically sale and introduce new products
Ø Monitor, Train and Coach New employees
Ø Make appropriate recommendations for products and equipment for customers
Ø Consistently exceeded goal expectatios
Ø Assisted new and experienced frontline leaders research and account based questioning
Ø Assisted frontline leaders in transition from training to the “sales floor”
Ø Kept a positive attitude and promoted a team environment.
Ø Promoted customer satisfaction on escalated calls via avaya and the new smartchat method
AT&T Boardman, OH
Customer Service Representative/Survey Analyst
September 2014 –March 2020
Ø Monitor, Train and Coach New employees
Ø Reviewed and analyzed the plans and bills
Ø Consistently meet goal expectations
Ø Report and file claims when goals are not being met
Ø Participate and complete all training requirements and conference calls
Ø Strive to be better each and every day
Ø Talk to customers regarding escalation issues and find all options for positive outcomes
Vallourec Star Youngstown, OH
Production Operator January 16, 2012 – September 30, 2014
Ø Burning and Welding
Ø PLC
Ø CIT’s
Ø Piercer Operator, Roll Building, Chock Building
Ø Crane Training/Operator
Ø Quality Inspection, Hyrdotester, UV Coater, Bundling, WMS, Saws
Ø Certified tow motor operator…license valid till 2015
Ø Lean Training with problem solving techniques including Six Sigma or Shainin
Ø Autonomous Maintenance
Ø Blue Print Reading
Anthem Blue Cross and Blue Shield Youngstown, OH
Customer Service Representative 3/Assistant Supervisor
May 2007 – January 2012
Ø Coordinates, supervised & accountable for all activies for approximately 25 employees
Ø Ensure task completion & performance goals (AHT, Quality and Adherence)
Ø Identifies & resolves operational problems & escalations
Ø Provides coaching & feedback to team, format corrective actions
Ø Conducts annual performance reviews for team
Summit County/Portage County Jobs& Family Services Akron, OH
Case Manager for 250+ Clients August 2002 - May 2007
Mobile Medical Corporation Rocky River, OH
Office Manager/Recruiter August 2000 - August 2002
Kraftmaid Cabinetry Middlefield, OH
Data Entry Clerk/Office Specialist May 1995 – August 2000
Education:
Kent State University
AA in Liberal Arts, 2000
BA in Liberal Arts, 2002
Military:
United States Army Fort Dix, NJ & Kitzigen, W. Germany
94 Bravo July 1985 - September 1987
REFERENCES: Upon Request
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