Administrative Assistant Customer Service

TARA ST. JOHN

**** ******* ****** ****, ******, FL 32766

407-***-**** ******.****@*****.***

Skills

Experience

Escalations Case Manager 1/20/20 - 4/16/24

Solugenix (Remote)

• Handled each new case by determining nature of issue

• Worked closely with help desk management to ensure case was being handled

• Followed up with each site to ensure issues were resolved

• Independent and highly productive work ethic

Media Assistant 11/17 – 4/19

Seminole County Public Schools – Lawton Chiles Middle School, Oviedo

• Checked out all media center books and materials, including inventory

• Handled all student textbooks

• Covered front desk and clinic when needed

• Create certificates for all awards and was responsible for all events and celebrations Front Desk/Clinic Assistant/Principal’s Secretary 7/12 –11/17 Galileo School for Gifted Learning, Sanford

• Scheduled calendar events and meetings with extreme confidentiality

• Assisted with weekly newsletter, determined pertinent information

• Scheduled meetings with parents as well as interviews

• Maintained school website

Editorial Newsroom Clerk/Advertising Client Svc Coordinator 9/99 - 3/06 Orlando Sentinel, Orlando

• Supported a team of 5 cross-functional classified advertising sales team members

• Entered all upcoming classified advertisements into AdMarc

• Executed all final advertising content to be included in the editorial newspaper

• Worked at the editorial news desk in main newsroom and answered all incoming inquiries

• Created documents and utilized data entry to update and proofread lists and files Education

University of Central Florida, Orlando - Bachelor’s Degree in Creative Writing Type 80+ wpm Proofreading Customer Service

Microsoft and Computer proficient Attention to Detail Time Management Collaborative multifunctional team Multi Tasking and Prioritization Data Entry

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