Customer Service Associate Director

Joyce E. Briscoe

*** ******* ******

Louisa, VA *3093

Phone: 540-***-****

Email: ************@*****.***

Objective:

To obtain a position utilizing my skills, experience, and excellent work ethic with an employer who expects and rewards exemplary work.

Skills:

-Management experience -Communication skills

-Trained new employees -28+ years of Public Sector experience

-Time management skills -Customer service skills

-Data entry skills -Proficient in Microsoft Office Suite

-Detail oriented -Organizational skills

Experience:

CHO1 Fulfillment Center

Fishersville, VA

FC Associate 1

-Received and put away inventory in an organized fashion.

-Viewed orders prompts on screen and collected customer orders.

-Performed quality inspections to ensure products met quality requirements.

-Operated Power Industrial Truck Tugger (PITT) to move processed mail to stowing locations. United States Postal Service

Charleston, SC

Acting Postmaster OIC/Mail Processing Clerk

-Supervised and trained 130 postal associates for the distribution facility.

-Twice named “Employee of the Month.”

-Designed and implemented new and more efficient mail delivery routes.

-Introduced measures that improved customer service wait times.

-Monitored and adjusted employee’s hours to save the company revenue.

-Consistently exceeded production and service goals.

-Filled in for Postmaster when on training or vacation. American Postal Workers Union

Charleston, SC

Associate Director

-Oversaw and handled grievances and complaint protocols for over 13 postal offices.

-Conducted background investigations and collected data for verification.

-Investigated employee grievances, unemployment hearings, and workmen’s compensation claims.

-Responsible for mediation procedures between management and employees. Education and Training:

Coppin State University, Baltimore, MD

-Bachelor of Science – Management Science

Contact this candidate