Business Analyst Project Management

Rimony Mehta

Austin, Texas +1-737-***-**** ********.*****@*****.*** www.linkedin.com/in/rimony-mehta A versatile Business analyst is proficient in analytical thinking, diagramming, documentation, stakeholder engagement, and cross- functional collaboration to drive business success efficiently. Certifications

Salesforce Platform Developer 1 Certification Lean Six Sigma Green Belt Salesforce Administrator Oracle Database 10G: Administration Workshop Salesforce Platform Appbuilder Oracle Database 10G: Introduction to SQL Professional Experience

Business Analyst, Trans Electro (Sept 2021 – Feb 2024)

• Engaged with sales representatives to extract data-driven insights and crafted detailed user stories, enhancing alignment between customer demands and product development, leading to a 20% increase in customer satisfaction.

• Transformed Salesforce Apttus CPQ and CLM by analyzing product specifications in depth, strategically reduced contract approval time by 30% and increased quote accuracy by 20%.

• Analyzed market data to refine Salesforce processes, leading to a 15% increase in lead conversion rates; designed comprehensive Tableau dashboards for real-time tracking and performance insights.

• Developed JIRA user stories and engaged with a cross-functional team ensuring on-time delivery.

• Designed training sessions for the end-user to ensure successful adoption, resulting in higher client satisfaction. Salesforce Analyst - Contract Lifecycle Management (CLM), Tata Consultancy Services (June 2018 – Dec 2020)

• Directed end-to-end timelines delivery with a team of 20 individuals, ensuring successful outcomes with zero defects.

• Conducted in-depth market research and data analysis for strategic CLM implementation; pinpointed customer pain points, resulting in a 20% reduction in churn rate and a $150k revenue boost

• Evaluated entire processes, identified bugs, and pursued end-to-end CLM testing using the script.

• Directed the full lifecycle of product delivery, from initial design to final launch, driving feature implementation through Agile methods; achieved a 40% reduction in delivery time and a 25% increase in user engagement.

• Implemented CLM e-signature capability for faster deal closure, benefiting approx 500+ users and reducing paperwork by 75%.

• Manage business stakeholders to seek operational problems and build solutions with successful negotiation. Salesforce Implementation Consultant-Apttus CPQ (Configure Price Product),Tata Consultancy Services(Feb 2017 - Nov 2019)

• Managed Apttus CPQ configuration and customization within Salesforce in collaboration with cross-functional teams.

• Revamped quoting processes in collaboration with sales teams, implementing dynamic pricing rules; increased accuracy of quotes by 30% and boosted monthly revenue by 15%.

• Managed user support tickets and system enhancements through the Salesforce Service Cloud, ensuring timely resolution and optimal system performance resulting 35% reduction in backlog and 40% user retention.

• Developed and deployed custom reports, dashboards, and workflows to support business processes and drive user adoption. Business System Analyst - PD (Performance Management tool),Tata Consultancy Services(June 2016 – Jan 2017)

• Collaborated on managing role permissions, including manager & member account changes, across organizational levels.

• Worked closely with the team on weekly app performance analysis using GAPC tool and tracking AWS migration progress.

• Planned weekly follow-ups with the team on batch jobs using the UCMDB tool and RCS analysis. IT Analyst - LP Bridge (Leadership Program), Tata Consultancy Services (June 2015 – Apr 2016)

• Monitored server performance using the New Relic tool and assessed application performance with GAPC analysis.

• Conducted follow-ups with the team to address any raised tickets or issues using the ServiceNow tool.

• Ensured customer satisfaction by overseeing the end-to-end rotation cycle and addressing all inquiries. Education

Master of Science: Information Technology 2014-2016 Indus University - India Bachelor of Science: Information Technology 2011-2014 Ganpat University-India Skills

Agile Scrum Framework. Product Roadmap. Product Lifecycle Management. SFDC Configuration. CLM Integration Data Management. Project Management. Cross-Function Collaboration Market Analysis Automation Problem-Solving. Strategic Planning. Communication Skills Prioritization and Execution New Relic GCRM Service Now GAPC CPQ Jira UCMDB

Workbench X-author Apps Apex Data loader SQL Suite Oracle Confluence Cogna salesforce docusign. Designing and developing custom object layouts reports team oriented problem solution. Software development lifecycle

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