Front Desk Agent

DANIELA ARGUDO

**** ******** *** *****, *** ***, Miami, FL 33131

786-***-**** /****************@*****.***

OBJECTIVE

I am an enthusias c, Hardworking, and disciplined Reserva onist, Front Desk Agent, Host, Server with a great track record in working in the hospitality industry. Personable and professional, Inquisi ve, detail oriented, excep onal verbal and writen rela onships. Adaptable, flexible, and unflustered by the unexpected. Ins nc vely aim to meet high standards commitment to excel, recognized for integrity, resourcefulness, work ethics, people skill and commitment to excellence.

Skills

Fluent English & Spanish Microso office word, PowerPoint & Excel Mul tasking Organized Writen & verbal communica on Detail oriented

EXPERIENCE

MILA DECEMBER 2022 – 2023

Worked the VIP clientele, made reserva ons for celebri es and high end members. Booked reserva ons for a couple of different sister restaurants such as, Ava Mediterranean, Baoli Miami, Mila Restaurant, Mila Lounge as well as their exclusive members club. Worked in conjunc on with Hotel Concierges, VIP concierges. Provided Excellent customer service.

COTE NYC MAY 2022 – DECEMBER 2022

Gained an immense amount of computer skills. Handled VIP clients. Canceled and edit important reserva onist. Handle every customer with respect. Resolved any problems regarding reserva ons. Iden fied guest need and determine appropriate reserva on type.

LA MERCERIE NYC / HOST / SERVER 2021-2022

Accommodated sea ng for large par es with friendly and welcoming demeanor. Greeted guests with enthusiasm while coordina ng all dining room opera ons. Protect establishment and patrons by adhering to sanita on and safety precau ons, assist all members of the team when needed and provide support for all staff. Serve guests in a

mely manner. Delivered excep onal, friendly, and fast service. Staffed bar and mixed drinks for bar patrons. Served guests in a fast-paced environment and managed me for an op mal experience for each guest. 1 Hotel, W Hotel, Betsey, Juvia Miami, FL

RESERVATIONIST/ FRONT DESK AGENT/ HOST/ SERVER

Create all reserva ons and provide customer support for any changes and/or special requests. Resolve any complica ons or concerns regarding reserva ons quickly and courteously. Iden fy guest’s needs and determine appropriate reserva on type. Answer all ques ons and communicate all company policies clearly and proac vely. Prime Italian / Lead Host / 2020-2021

Accommodated seating for large parties with friendly and welcoming demeanor. Greeting guests with enthusiasm while coordinating all dining room operations. Protect establishment and patrons by adhering to sanitation and safety precautions. Educa on

NYU – Hospitality/Event/Photography Management Courses Queens Borough Community College - Management

W.C Bryant High School

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