Customer Service Representative

Location:

Kannapolis, NC, 28083

Salary:

15.25

Posted:

June 19, 2024

Contact this candidate

Resume:

Essiah Smith

CUSTOMER S E RVICE S P ECIALIST

Personal Info

**** ***** **

Kannapolis, 28083

United States

910-***-****

**************@*****.***

DATE / P L ACE OF B I RTH

**/**/****

Fayetteville, Nc

Skills

Computer Skills

Communication Skills

Leadership

Customer Service

Teamwork Skills

Adaptability

My Hobbies

Swimming

Cooking

Travel Baseball

Car Photographer & Video editor

A little About Me

A few things about me is I have always been A hard worker in anything I do Start to finish, I never quit or give up easy I love challenges and adventures, I have many trades even though I’m very young I’ve always been around my elders and have picked up real life skills early on. I’m not the typical eighteen year old I’ve traveled many places and have experienced A lot in so short of time and always ready to learn more. Previous Jobs

Customer Service Representative, Pizza Hut, Concord J ULY 2 0 2 2 — AUGUST 2 0 2 2

My Responsibilities were to help Walk-In customers/Phone calls & Online. I help customers make Transactions, Order Merchandise, Redirect customers to mangers, Promote merchandise, Maintain A clean and Neat store. Cook & Package when the kitchen needs help.

Customer Service Representative, Domino's, Kannapolis S E P T EMBER 2 0 2 2 — DECEMBER 2 0 2 4

My Responsibilities:

• I Managed taking online and walk-in customer orders, and delivery orders.

• I have outstanding customer service, being able to address and resolve issues to customer satisfaction.

• I Operated the cash register, took payments, and managed transactions. I had to Adapt to a fast-pace

My Achievements while there:

• I was Recognized many times for outstanding customer service/fast & efficient work.

I received A lot of tips & positive reviews by customers. By my GM & Manger I received A Salary raise.

Lead Team Member, BoJangles, Concord

NOVEMBER 2 0 2 3 — F E BRUARY 2 0 2 4

My Responsibilities:

• I trained new hires and help team members when in need of help.

• Keep the whole Store clean/ Restock. Take orders/ Keep the drive-thru times down. Have Great Customer Service Wear correct uniform

• My achievements: I Earned Extra incentives, for gift cards for keeping everything in order. The GM gave me a raise after observing me for a few shifts. I learned how to take ownership I learned to trust my team members. Education

High School Diploma, A.L. Brown High School, Kannapolis AUGUST 2 0 2 0 — MAY 2 0 2 4

Internships

Construction Labor, Wayne Brothers Companies, Davidson Nc JANUARY 2 0 2 4 — MAY 2 0 2 4

What I did as A Intern for Wayne Brothers Was A "Construction laborer". It's basically being responsible for A variety of tasks on the construction site/Office. Which includes

• Loading/Unloading Materials,

• Counting Materials,

• Operating basic hand and power tools, OSA

• OSA training

• Keeping A Clean work environment & maintaining tools and equipment. References

Jessica Ramsey from A.L. Brown High School

*******.******@***.***.**.** 704-***-****

Zach from BoJangles

336-***-****

Billy Hines from Cutt & Trim Lawncare

910-***-****

Lynsey Carithers from Sticky Fingers