Lead Business Analyst
Resume:
TOOLS
SKILLS
EXPERIENCE
PROFESSIONAL
SUMMARY
SHALINI PATEL
HANUMAIAH CHANDRAPPA
*****************@*****.***
Atlanta, Georgia 30040
www.l inkedin.com/in/shalini-patel-hc
Accomplished and results-driven Lead Business Analyst and Project Manager with over 12 years of diverse experience in driving and managing cross-functional teams, and delivering impactful business solutions. Proven track record of leading product strategies from concept to launch, aligning business objectives with customer needs, and optimizing processes to enhance product performance. Adept at leveraging strong analytical skills and a deep understanding of market trends to prioritize features, manage roadmaps, and ensure successful project execution. Skilled in stakeholder management, agile methodologies, and fostering collaborative environments to drive continuous improvement and achieve strategic goals.
Roadmap Planning and Prioritization
Agile Methodologies
Requirements Gathering and Analysis
Stakeholder Management
Azure DevOps,JIRA, Rally, Visio,Confluence, Figma,Draw.io,ZenHub, GitHub,Salesforce.
Visual boards : FunRetro, Trello,Miro.
Monday.com,Clockify,SharePoint, MS Excel
PowerApps, Powerautomate.
Zoom, Microsoft teams.
LEAD BUSINESS SYSTEMS ANALYST
Interapt, Louisville, KY, Oct 2020 - May 2024
GE Appliance A Haier Company - Louisville, KY.
Communicated with external stakeholders to gather requirements, enhancing precision and workflow, thereby improving stakeholder engagement, leading to smoother processes and reduced errors.
Served as liaison between business units and IT, facilitating seamless collaboration, which streamlined interdepartmental coordination, resulting in efficient project delivery. Coordinated meetings to gather and analyze user story requirements, ensuring high-quality products and thorough understanding of user needs for customer satisfaction. Acted as a proxy Product Owner (PO), collaborating closely with stakeholders to elicit, prioritize, and validate business requirements, ensuring alignment with project goals and objectives. Proficient in utilizing a variety of tools including Slack, Figma, Confluence, ZenHub, and GitHub for efficient project management, collaboration, and documentation and version control. Effective Communication
Customer Focus
Process Improvement
Product Strategy Development
Interapt Project Butterfly - Louisville, KY.
The Fund for Our Economic Future - Cleveland, OH.
Led the successful implementation of Salesforce CRM for the sales team at Interapt, including customization of Salesforce workflows, reports, and dashboards to enhance data management and customer relationship processes.
Managed project backlog on Azure DevOps, ensuring timely creation, prioritization, and tracking of user stories, epics, and features to maintain project momentum and meet business objectives.
Developed training materials and conducted sessions for Salesforce end-users, ensuring smooth adoption of the new system, and provided ongoing support and troubleshooting to maintain high user satisfaction levels.
Conducted comprehensive discovery and analysis for a nonprofit's legacy salesforce systems migration, crafting a detailed roadmap that optimized the transition to PowerApps, resulting in improved operational efficiency.
Created detailed Business Requirement Documents (BRDs) and translated them into functional specifications, ensuring clear and actionable requirements for development teams. Directed the successful implementation of PowerApps and Power Automate solutions within budget and schedule parameters, significantly enhancing the client's data management capabilities.
Leveraged Azure DevOps to streamline project workflows, including the creation and management of user stories, epics, and features, enhancing collaboration and ensuring alignment with business objectives.
Utilized Scrum methodology to oversee day-to-day operations, driving agile development and continuous improvement through effective sprint planning and backlog management. MD@PT PaaS Product - Louisville, KY.
Utilized Azure DevOps to efficiently manage project workflows, including the creation and tracking of user stories, epics, and features, thereby improving team collaboration and project alignment with business goals.
Created and maintained comprehensive status reports, RAG reports, and RAID logs to monitor project progress, identify risks, and communicate updates effectively to stakeholders. Conducted user interviews and led comprehensive discovery sessions to elicit key requirements and insights, informing actionable development plans that aligned with user needs and business objectives.
Exhibited expertise in requirements gathering, estimation, customer approval, execution, testing, and delivery of professional services requests, consistently ensuring successful project outcomes and high levels of customer satisfaction. Republic Bank and Independence Bank - Louisville, KY. Conducted in-depth analysis of data requirements and business processes for completion of data imports, cleaning, and other relevant data manipulation in the Frontier software product Worked closely with data analysts, Power BI Developers and IT teams to design and implement data models and visualization solutions.
Contributed to the development of data governance policies and procedures to ensure data quality and integrity.
Kindred Health, US World Med, Bright Spring - Louisville, KY. Facilitated sprint planning, review, and retrospective ceremonies to ensure project alignment and continuous improvement.
Initiated and implemented process improvement initiatives, leveraging expertise in developing business process models and documentation. Actively contributed to Change Management activities, demonstrating a track record of enhancing operational efficiency and achieving strategic objectives effectively.
WINE Co - E com App and Website - Louisville,KY.
Area of Expertise and David Novak Leadership PaaS Product -Louisville, KY. BUSINESS ANALYST
Maya Partners, St.Louis, MO, Aug 2017 - Sep 2020
TEACHING PROFESSIONAL - PROFESSOR
Kuvempu University, Karnataka, India, Jul 2010 - Jan 2014 Conducted comprehensive discovery sessions with stakeholders at Wine Co Company to identify business objectives, pain points, and opportunities for process improvement within the wine production and distribution workflows.
Analyzed existing data management systems and workflows, identifying inefficiencies and areas for optimization to streamline inventory management, procurement, and sales processes for Wine Co Company's products.
Managed project backlog on Azure DevOps, ensuring timely creation, prioritization, and tracking of user stories, epics, and features to maintain project momentum and meet business objectives.
Conducted comprehensive discovery sessions to gather requirements and insights for both products.
Presented findings and recommendations to senior leadership for approval. Oversaw the entire lifecycle from discovery to product launch for these solutions. Led comprehensive product requirements gathering and business rules definition, conducting gap analysis to identify areas for improvement and enhancement. Utilized customer interviews, workshops, and workflow analysis to deeply analyze client business requirements and processes, meticulously documenting each process for clarity and alignment.
Developed user stories and acceptance criteria using the Invest method in JIRA, ensuring clear communication and alignment within the team for efficient project execution. Employed User Story mapping techniques to visually organize requirements, facilitating effective project management and sprint planning.
Utilized educational technology, including PowerPoint and interactive components, to enhance student comprehension and engagement, optimizing learning experiences in the classroom. Developed and implemented Standard Operating Procedures (SOPs) to uphold student safety standards in laboratory settings, ensuring compliance and a secure learning environment for practical experiments and demonstrations.
LANGUAGE
EDUCATION Master of Science (M.S.)
Kuvempu University, India, May 2010
English
Native
Kannada
Native
Hindi
Native
CERTIFICATIONS AND
LICENSES
ICAgile Certified Professional (ICP).
Agile Team Facilitation -ICAgile((ATF).
Certified Scrum Product Owner(CSPO).
AWARDS
Rising Star 2021
Diligence Award 2024
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