Technical Support Specialist
Resume:
Teresa Brink
Help Desk Technician Profile
******.*****@*****.*** • 916-***-****
https://www.linkedin.com/in/teresabrink1/ • Sacramento, CA Summary
Highly accomplished IT support professional with comprehensive years of experience providing robust technical support to the end-users with hands-on expertise in troubleshooting complex issues, upgrading systems, and maintaining secure environment. Skilled at mastering new technology and enhancing knowledge of various software and operating systems with dedicated learning. Resourceful individual adept at managing system inventory, processing a high volume of data security access requests and installing and configuring software. Possess a proven track record of delivering 24/7 technical support to ensure fulfillment of all the queries and issues of the users efficiently. Demonstrated success in offering excellent customer service and educating technical information to non-technical staff with superior communication skills. Technical Proficiencies
Platforms: Microsoft Windows 11, 10, 8, and 7, Windows Server, Microsoft Exchange Tools: Active Directory, Ghost Imaging, Backup and Restore, Windows 2008R2 Hardware: Motherboards, Solid State Drives, Video Cards, RAM, CPU, Power Supply, Servers, Switches Career Experience
Home Health Care Worker, Elk Grove, CA 2022 – Present Health Caretaker
Provide complete health care support, including shopping for groceries, preparing meals, and transporting to and fro appointments.
Extended health support to a 91-year-old.
Public Health Institute (Limited Term), Sacramento, CA 2022 –2022 Desktop Support Specialist
Served comprehensive technical support to the Cancer Registry of Greater California Program staff who operated on Windows 10 desktops and laptops. Completed onboarding duties, including setting up workstation, printer, and software. Assisted staff in using Microsoft Office 365. Utilized Visio to build a floor plan of cubicles while maintaining a copier, printer, conference hardware, and fax equipment. Executed system administrator functions for Windows 2008R2 domain.
Developed a floor plan to arrange cubicles and server room. Public Health Institute, Oregon Health Authority, Remote 2021 – 2022 Community Care Specialist/Contact Tracer
Responded to covid-19 vaccination, testing, appointment scheduling calls as well as made outbound calls to covid-positive patients while maintaining patient details in a CRM database. Drove customer profile management, customer data synchronization responsibilities. Revised and confirmed vaccination status utilizing the CARES database.
Updated covid-19 patients about the availability and implementation of county resources. Insight Global (Contract), Northern CA 2018 – 2019 Field Technician
Removed or replaced equipment and arranged for return to HP. Restored HP hardware at Bank of America Facilities across Northern California. Prepared equipment to be replaced.
Upgraded computer hardware and software at 12 different Bank of America Facilities located in Northern CA Modis (Contract). Mather, CA 2015 - 2018
Facilities Specialist, Dec 2017 – July 2018
Led the creation/modification of access badges for employees, vendors, and contractors. Extended support to facility management services office. Drafted minutes of all meetings. Created and passed service requests to the correct teams. P a g e 2 3
Account Administrator, Sep 2015 – Mar 2016
Managed a high volume of data security access requests from Sutter Health Staff, nurses, physicians, contractors, and interns. Offered training to staff on using Microsoft Office applications and third-party software. Implemented functional knowledge of active directory.
Kelly Mitchell (Contract), Sacramento, CA 2014 - 2015 Computer Client Support Analyst
Extended technical support, including resolving server issues, verifying setup, troubleshooting performance problems, and helping with application menus to PG&E staff at the TSC call center. Completed system administration duties such as installing and configuring software, account management, group policy, and active directory. Forwarded pending tickets to internal and external teams.
TEK Systems Inc. (Contract), Sacramento, CA 2013 - 2013 Help Desk Technician
Delivered 24/7 technical support on Windows XP, Windows 7, and laptops on a revolving basis. Drove inventory management of IT equipment. Troubleshoot hardware/software issues also managed software installation/uninstallation. Transferred Windows XP operating systems to Windows 7 operating systems. Public Health Institute, Sacramento, CA 2009 - 2012 Information Specialist III
Led 24/7 technical support to the California Department of Public Health and California Cancer Registry Program. Oversaw web administration using Sync Toy, Websense, and Sharepoint. Monitored vendor communication, maintenance renewals, and software license compliance. Supervised system logs to support troubleshooting and building a healthy network. Functioned as a Microsoft Volume Licensing Administrator and Web Administrator. Conducted research and discovered resolutions for production printers, laptops, desktops, scanners, and zebra printers. Coached managers and end users on Extranet sites and Sharepoint Intranet usage.
Arranged and changed employees’ building access security badge.
Contributed to the network separation of workstations and server migration and data transfer to the cloud. Additional Experience
Desktop Support Technician, Experis IT (Contract), Davis, CA Information Specialist II, Public Health Institute, Sacramento, CA Administrative Assistant III, Public Health Institute, Sacramento, CA Executive Administrative Assistant, Kelly Services (Contract), Sacramento, CA Enrollment Coordinator, University of Phoenix, Sacramento, CA Education
Digital Healthcare (Certificate)
Imperial College London, Coursera, 2022
Professional Training
Plan and Manage Windows 7 Deployments and Environments Windows 7 Enterprise Desktop Support Technician
Fundamentals of Windows Server 2008 Active Directory SharePoint for Power Users
SharePoint 2007 Development Level 1
Manage and Maintain a Server 2003 Environment
Implementing and Managing Windows 2000
Microsoft Office Applications 2003, 2007, 2010 and 2013 Visio
Adobe Acrobat Pro 10
Adobe Photoshop
P a g e 3 3
Licenses & Certifications
Mental Health First Aid Certification – AED – July 2021 - 2022 Adult/Child CPR and AED Certification – AED – July 2021 - 2022 Healthcare IT Support Specialization Certificate - John Hopkins University - May 2021 Google IT Support Certificate – Coursera - May 2021 Computer Hardware Tech II Certificate, Alameda Computer Center, Feb 2003
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