Operations Manager Continuous Improvement

REBECCA L

MOORE

Buckeye, Arizona ***** 360-***-****, **********@*****.***

PROFESSIONAL SUMMARY

Accomplished Operations Manager with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies and optimize resources. Results-driven leader with skills in budget management and supply chain practices.

SKILLS

Data Analysis

Performance monitoring

Customer Service

P&L Management

Inventory Management

Schedule Management

Policies and procedures implementation

Budgeting and forecasting

Safety Compliance

EXPERIENCE

Operations Manager

Old Navy Goodyear, Az

September 2022 - Current

Encouraged cross-functional teamwork to drive continuous improvement. I have helped improved SOT by 9%

Recruitment, training, and performance evaluations to maintain skilled workforce.

Motivate team, and provided feedback to team members.

Monitored market trends to stay informed about industry developments that could impact operations.

Managed daily operations, ensuring smooth workflow and timely execution of tasks.

Fostered positive work environment by addressing employee concerns promptly and effectively.

Conducted regular audits to ensure compliance with industry regulations and standards. Meal compliance 2023 was 80% in 2024 96%

Coordinated with other departments to delgate processes and achieve company objectives.

Developed and implemented operational policies and procedures to improve efficiency.

Identified opportunities for process improvements through analysis of operational inefficiencies.

Created detailed reports on operational performance for presentation to executive leadership. Setting 2.5% personal goal and having team perform.

Collaborated with senior management in formulating strategic plans for business growth.

Mentored junior staff members by providing guidance on best practices in operations management I have trained and developed 3 team members this year in 2024 that have been promoted.

Organized resources, supplies and teams to meet operational demand and core metrics.

Communicated clear objectives and implemented hands-on strategies resulting in peak performance. Leading the team with the highest conversion 46.7%,19.2% usage in 04/2024.

Employed conflict management techniques to optimize customer satisfaction and retention has remain 90%

Established clear expectations and objectives for team members and helped each achieve goals.

Community leader, partnering with local emergency services making safety awareness for kids. Fundraising event for Boys & Girls club exceeded goal by 412.5%

EDUCATION

Business

James Garfield High School, Los Angeles

Captain of Varsity Valley ball & JV Softball, School Year book staff. Volunteer at local church pre-school teacher for 6yrs, Fundraising event for Red Cross, Boys & Girls club, Feeding Private Fido.

LANGUAGE

English aspose_nerdinfographic_0_4.5

Advanced

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