Referral Coordinator

VICKY FORBES

*** **** **** ******

Hialeah, Florida 33013

Mobile: 786-***-****

Email: ***********@*****.***

QUALIFICATIONS * Strong sales, marketing, and customer-service orientation.

* Solid communication, organization, and problem-solving skills.

* Demonstrated ability to interact effectively with clients and staff at all levels.

* Proven ability to handle simultaneous projects and meet deadlines.

EMPLOYMENT Switchboard Operator

2017- Present Clinica Las Mercedes, Miami, Florida

Answer telephone promptly and route incoming calls to appropriate departments or personnel. Verify insurance eligibility. Answer routine patient questions and relay written or verbal messages.

Outreach Coordinator

2017 Clinical Care Network, Miami, Florida

Provided excellent customer service to potential and current patients at a medical center. Represented company and elicited new client base at special events and recruitment fairs. Disseminated relevant information to patients regarding medical plan coverages and enrollment procedures. Addressed client complaints and promoted customer satisfaction by promptly resolving concerns.

2016- 2017 Cashier/Sales Representative

Carlos & Victor Market Corp., Hialeah Gardens, Florida

Ensured customer satisfaction at a family-owned supermarket. Received and inspected incoming merchandise from different vendors. Processed Western Union wire transfers.

2011- Present Dental Lab Technician:

Randy Lab, Miami, Florida

Examined working casts and impressions to determine the type of dental appliance to be made or repaired. Developed wax patterns for cast frameworks. Performed specialized procedures such as the fabrication of plastic and porcelain facings; precision attachment restorations; crowns; and bridges. Used a variety of hand tools and instruments such as adjustable and semi-adjustable articulators, and high temperature porcelain furnaces.

2006-2011 Administrative Assistant:

Elite Motors of Coral Gables, Coral Gables, Florida

Provided administrative and general office support to exclusive automobile dealership. Responded to customer inquiries, maintained updated customer database, and performed daily reception and operational functions including, but not limited to, answering phone lines and coordinating sales appointments. Handled office purchasing.

2002-2006 Customer Service Representative:

Avanti Home Health Services, Inc., Doral, Florida

Responded to customer inquiries on time; Handled and resolved customer complaints; Processed forms, applications, and requests: Directed requests and unsolved issues to the designated resource; managed patient accounts and recorded patient communication logs.

EDUCATION Florida National College, Fort Lauderdale, Florida

2011 General education courses, with specialization in dental laboratory technology.

1998 Colegio Cristiano Comunitario Cuerpo de Cristo, Managua, Nicaragua

High School Diploma

LANGUAGES Oral and written proficiency in English and Spanish

REFERENCES Available upon request

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