Customer Service Team Member
Resume:
ALKESHKUMAR PATEL
**** **** ****, *** *, 630-***-****
Carol Stream, IL 60188. *********@*****.***
OBJECTIVE: To secure a challenging position at a prestigious organization where I can utilize my exceptional communication and management skills in order to build lasting relationship with a company. SUMMARY OF QUALIFICATIONS:
§ More than ten years of experience in retail and providing excellent customer service
§ Successful history of managing, facilitating, coaching, and training
§ Effective team member, comfortable with leading or collaborating PROFESSIONAL EXPERIENCE:
Interpersonal
§ Facilitated negotiation between management and employees to resolve conflicts
§ Provided effective service by listening to customers and meeting their needs efficiently
§ Utilized effective persuasive skills in retail sales to sway customers to buy promotional deals Organizational
§ Planned and organized store merchandise displays
§ Designed and developed merchandise system to increase store sales through proper use of selling techniques
Management
§ Coached, supervised and directed the team to make operational and staffing decisions while ensuring world-class guest service.
§ Implemented effective cost deduction budget in monthly expense statement contributing to organization’s profitability.
§ Maximized sales and profits by using sound business practices to implement the highest guest satisfaction by making the store a model of the company's Five Fundamentals - Quality, Assortment, Service, Value and Cleanliness. WORK EXPERIENCE:
2023 – 2024 Associate Amazon
2022 – 2023 Data Entry Lead Astro Technology
2019 – 2021 Warehouse Associate Diamond Mktg Solutions/Sims Recycling Solutions 2009 – 2021 Store Manager 7-Eleven
2007 – 2009 Sales Associate 7-Eleven
EDUCATION:
HA Commerce College, Gujarat, India June 1989
Bachelor of Commerce in Accounting and Auditing
SKILLS:
§ Proficient in Microsoft Word, Excel and Power Point
§ Fluent in oral and written Gujarati and Hindi
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