Project Manager Primary Care

ROZALYN L. RUSSELL

*********@*******.*** • 412-***-****

• Monaca, PA 15061

Qualifications Summary

Dynamic, result-driven professional with 26+ years of comprehensive expertise in streamlining operations, boosting efficiency, and driving sustainable growth.

Highly skilled in developing and executing innovative strategies to optimize operational procedures. Proven track record of increasing productivity, reducing costs, and enhancing overall performance within regional operations.

Experienced in fostering effective cross-functional collaborations and promoting a cohesive team environment. Successful in identifying and capitalizing on market opportunities to drive business success.

Proficient in analyzing data and trends to make informed decisions to achieve operational excellence.

Ambitious, high-energy self-starter with a proven the ability to plan, prioritize, manage and ensure continuity of care for patients; recognized knowledge to create a culture of service excellence focused on defining, understanding, and consistently fulfilling the requirements of internal and external customers.

PROFESSIONAL EXPERIENCE

UPMC PHYSICIAN SERVICES DIVISION – COMMUNITY MEDICINE, INC., PITTSBURGH, PA 2017 – 2024

PROJECT MANAGER, CMI ADMINISTRATION

Communicate with key stakeholders to determine project plans and objectives. Plan, schedule, and coordinate project activities to meet deadlines. Co-lead CMI Access and Innovation Steering Committee. Leader CMI Revenue Cycle Committee.

Provides system-wide administrative leadership in the development and execution of clinical operations for the CMI service line including primary care and specialty population. Increasing patient access and space optimization, practice and workforce management, legal and regulatory matters, quality and safety issues.

Implemented 28 diabetes retinal cameras across Community Medicine Inc., improving early detection and management of diabetic retinopathy.

Initiated monoclonal antibody infusion project in partnership with infectious disease and Wolf Center, enhancing treatment options for COVID-19 patients.

Received Ace award in 2016 and was featured on TV in 2020 for assisting patient in receiving monoclonal antibody IV therapy for COVID-19.

Amplified revenue cycle performance through standardization of front desk processes to increase company collection rate among the CMI practices to 87%.

ABSOLUTE PRIMARY CARE (NORTH POD), Cranberry Township, Pa 2010 – 2017

SENIOR PRACTICE MANAGER

Supervised office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, resolving errors and issues as needed. Resolved customer complaints and addressed customer questions. Interpreted and communicated work procedures to employees. Reviewed, interviewed, and recruited employees. Provided employees with training and education to perform their job efficiently.

Established patient-centered care model at practice and opened walk-in clinic across region, increasing patient access with extended hours.

Opened 6 additional walk-in clinics mirroring Absolute model, integrating services of social worker, behavioral health therapist, and diabetes educator, significantly enhancing patient care.

Designed and led implementation of plan for the walk-in clinic initiatives including standardization of care, developing standard measures/metrics, professional practice integration, staffing alignment, and billing & coding practices.

PITTSBURGH INTERNAL MEDICINE ASSOCIATES, GREENTREE, PA 2008 – 2010

OFFICE MANAGER

Handled daily operations, ensuring smooth workflow and efficiency. Trained employees on job duties, enhancing team performance and productivity. Managed customer complaints, maintaining high levels of patient satisfaction. Assisted with billing processes, ensuring accurate and timely charge submissions.

Successfully streamlined office operations, improving overall efficiency and patient care quality.

ADDITIONAL EXPERIENCE

Office Coordinator UPMC Center for Sports Medicine South Side, PA

Medical Assistant UPMC Margolis Rheumatology Bethel Park, PA

Medical Assistant UPMC Family Practice Moon, PA

Medical Assistant UPMC Shadyside Medical Associates Shadyside, PA

Clinical Supervisor/Medical Assistant Florida Hospital – Lake Mary Family Practice Lake Mary, FL

EDUCATION

Master of Health Administration

Capella University, Pittsburgh, PA, 2022

Bachelor of Science in Business Administration

Robert Morris University, Moon Township, PA

Associate Degree in Medical Administrative Assistant

Orlando College, Melbourne, FL

AFFILIATIONS

Member, MGMA

AWARDS

Award for Commitment and Excellence in Service (ACES) UPMC

Gold Star Award UPMC

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