Customer Service Agent
Resume:
Rebecca Loeber
Los Angeles, CA *****
***********@*****.***
A challenging position, utilizing abilities developed through my experience and education, with opportunity for professional growth based on performance. Authorized to work in the US for any employer
Work Experience
Business Travel Consultant
KEY TRAVEL-Manchester
July 2022 to June 2023
Business Travel Consultants are required to facilitate the travel needs of our clients. The post-holder must ensure that the most cost-effective and convenient options are offered to clients through listening and understanding their requirements. The scope of the role covers not only flights but also a range of other travel products such has hotels, car hire, rail etc
• Looking after customers’ travel needs from first enquiry to travel completed, by phone or email
• Providing a professional consultancy service for clients, anticipating their needs and offering a range of value-added solutions to exceed expectations
• Booking a range of travel products and offering professional advice, inclusive of specialist fares
• Adapting to different priorities and client needs
• Use a Consultative Sales approach
• Regularly checking and actioning airline queue messages and monitor existing bookings on hold
• Achieving and maintaining targets by working efficiently
• Exhibiting positive behaviour and a ‘can do’ attitude
• Acting as a team player to ensure the overall success of the team and overall Operations function Customer Service Agent (CSA)
Horizon Airlines-Missoula, MT
March 2021 to October 2022
The Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties
• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
• Performs aircraft grooming and security searches.
• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
• Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
• Loads and offloads luggage and cargo with the use of conveyor belts.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Performs other duties as assigned.
Shipping and Receiving Clerk
Lithia Chrysler Jeep Dodge Ram of Missoula-Missoula, MT October 2021 to July 2022
The Shipping & Receiving Clerk is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first
• This individual maintains accurate parts inventory and assists the Parts department with routine audits, parts organization and tracking
• The Shipping & Receiving clerk ships, delivers, and receives parts orders
• Establish and maintain good working relationship with Wholesale and retail customers
• Communication must be clear and concise
• Maintain parts inventory, including stocking shelves, organizing bins, binning new parts and recording the location, conducting perpetual bin audits, and maintain special order bins
• Assist in Physical Parts Inventory annually
• Maintain clean and organized work area; all materials stored below the counter area Assistant Manager
Eddie Bauer-Missoula, MT
August 2017 to August 2020
The Assistant Store Manager helps to drive sales in partnership with the Store Manager through the development of a high performing store selling team. In addition to driving sales, you will help to ensure our customers receive the legendary service and experience needed to outfit their life's adventures. Responsibilities
• Helping to drive store sales and KPIs
• Assisting the Store Manager with developing a high performing team that loves to sell and is committed to providing legendary customer service
• Reaching individual sales goals and helping to teach and inspire your team to achieve theirs
• Demonstrating the best client practices to your team with every customer interaction
• Consistently representing our brand each day through behaviors that align with the Eddie Bauer Creed and Guarantee
Air Reservation Specialist II
People Ambassador Programs-Spokane, WA
June 2007 to August 2015
Job Duties: Track and manage group reservations and airline inventory. Negotiate and manage airline contracts and bookings.
Communicate with airlines and other internal departments and customers on complex air routings. Familiar with the Amadeus GDS system. Designed and maintained a contract management database in Microsoft Access for use of the Air Travel department. Designed and maintained a database in Microsoft Access for budgets and forecasting for use by the Air Travel department and for the use of the management team.
Customer Service Representative
Ikon Office Solutions-Spokane, WA
May 2006 to June 2007
Job Duties: At the request of the client, perform copying duties and set up conference rooms for client use. Customer Service Representative
The Litigation Document Group-Spokane, WA
December 2005 to May 2006
Job Duties: To pick up and deliver jobs; finding new clients; and help to increase total sales of company. This position is also responsible for supervising all projects to ensure complete accuracy and satisfaction from our customers and employees and maintaining time deadlines. Sr. Customer Consultant \ Marketing Coordinator\Shipping Specialist FedEx Kinkos-Monrovia, CA
October 2004 to September 2005
Duration: 08/1995 - 10/2004
Job Duties: Responsible for improving store sales growth by building current accounts sales to meet or exceed forecasted levels.
Generate new and service existing commercial accounts through exceptional customer service and solicitation of new sales using inside and outside sales techniques. Oversee branch bidding and estimating process and train other team members on estimating and sales techniques. Education
Bachelor's degree in Graphic Communications
Eastern Washington University - Cheney, WA
September 1990 to June 1994
Skills
• Contract Management
• Database Design
• Microsoft Access
• Inside Sales
• Project Coordination
• Business Analysis
• CRM Software
• Microsoft Excel
• English
• Microsoft Word
• Customer service
• Salesforce (1 year)
Certifications and Licenses
Driver's License
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