Customer Service Support
Resume:
ADRIAN ARAUJO-MENDOZA
Bentonville, AR *****
****************@*****.***
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Spanish Fluency
Upselling Products and Services
Payment Processing
Customer Support
Remote Office Availability
10/2019 to 06/2023
ASURION
Fayetteville, AR
Lead Technical Consultant
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Dismantled devices to gain access to and remove defective parts with various hand and power tools. Drove substantial sales through suggestive selling and by promoting add-on purchases. Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks especially in sales.
Consulted via telephone and in person to understand user problems, run through testing scripts and ask probing questions to locate root causes.
10/2017 to 09/2019
BLACK HILLS ENERGY
Fayetteville, AR
Customer Service Representative
Demonstrated excellent communication skills in resolving product and consumer complaints. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.
Educated customers on special pricing opportunities and company offerings. 01/2016 to 12/2016
SERCOS NORTH AMERICA
Rogers, AR
Customer Service Representative
Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Made outbound calls to obtain account information. HIGH SCHOOL DIPLOMA 05/2011
Rogers High School, Rogers, AR
SOME COLLEGE (NO DEGREE)
NorthWest Arkansas Community College, Bentonville, AR Spanish
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND TRAINING
LANGUAGES
Contact this candidate