Customer Service Collections Clerk
Resume:
Alan t. Williams
**** *********** ****** · Montgomery, Illinois 60538 · ***************@*****.***
Objective
I’m seeking a position in customer service and/or account management debt collection. I’m looking to work at a company with employees that have positive attitudes and good work ethics. I’m seeking a company that provides excellent feedback to its employees and provide an opportunity to advance within the company.
Qualifications
Talent for identifying customer needs and presenting appropriate company product and service offerings.
Secured numerous company achievement awards for delivery of exceptional customer service (Bonuses)
Over 8 years of experience working as a debt collector, highly experienced in actual collections of outstanding payments in full
Excellent telephone etiquette
Exceptional customer orientation
Fabulous communication skills
Professional Experience
Advanced Disposal – (2016- 2018)
Collections Clerk
As a Collections Clerk I managed outbound and inbound calls, processed invoices for past due payments and email notifications to clients alerting them on the status on their account. Processed payments on accounts and provided up to day invoices…
I take incoming calls and make outbound calls to and from consumers
ARA & Associates – (2012- 2016)
Professional Bill Collector
As a professional Bill Collector, my duties were to make sure the accounts are current and to collect account balances in full…
I take incoming calls and make outbound calls to and from consumers
CHM – (2009 - 2012)
Professional Bill Collector
As a professional Bill Collector, my duties were to make sure the accounts are current and to collect account balances in full…
I took incoming calls and make outbound calls to and from consumers
NCO Financial – (2008-2009)
Professional Bill Collector
As a professional Bill Collector, my duties were to make sure the accounts were current and to collect account balances in full…
Received outstanding positive comments from team members on outstanding internal and external customer service.
Leading Edge Recovery Solutions- (2005-2008)
Professional Bill Collector
As a professional Bill Collector for Leading Edge Recovery Solutions my essential responsibilities were to provide excellent customer service, by contacting debtors to collect on past due accounts. My responsibilities included managing my accounts by collecting the balance owed in full payment.
Shirley Globe Trotters- (2003-2005)
Independent Contractor
My responsibilities included presenting and promoting the sale of magazines. I was responsible for traveling to different professional businesses and door to door sales.
Radio Shack- (2002-2003)
Sales Associate
Essential Responsibilities’ were to set up store display, to advertise new and upcoming products. I was responsible for stocking products to include zoning and maintaining good housekeeping. I sold cell phones to customers to include setting up new service contracts with many different cell phone providers.
Education and Training
High School: Lincoln Challenge Academy, Rantoul Illinois.
Everest College: Chicago Illinois
References Are Available Upon Request
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