Customer Service Technical Support

*** **** ***** **, *********, Ga *****

CeU Phone: 404-***-****

Email: igainessrra.bellsouth.net

James A Gaines Sr

Objective: To secure a position with a mortgage company that will utilize my customer service and financial management skills.

Experience

March 2011-Present Arise Corp, Teletech at home Ellenwood, Ga Job Title: Customer Service Rep

Receive inbound calls from customers

Assist customers with various issues

hibound sales and technical support

August 2009-September 2010 NTB Fayetteville, Ga

Job Title: Service Manager

Supervised ten technicians

Properly trained personnel in daily functions of the Tire business Maintained high quality standards for shop functions Prepared personnel evaluations

Reconciled paperwork with sales made on a daily basis May 2007-July 2009 Advance Auto Parts Ellenwood, Ga Job Title: Assistant Store Manager

Assisted customers with sales and information on parts Maintained high standards to comply with store polices Trained all store personnel in proper functions of daily store activities Maintained proper stock level for store and sales

Dec 2003-Sept 2009 The Mortgage Division Inc Conyers, Ga Job Title: Loan Officer

Originated and processed loans for clients

Assisted clients in knowledge of the mortgage process Generated sales leads

February 1999-Noveinber 2003 Invest America Inc Atlanta, Ga Job Title: Assistant Branch Coordinator

Assisted Branch Manager with personnel

Reviewed loan applications for accuracy

Assisted with training

Generated sales leads for loan officers

Held sales seminars

Additional Skills and Qualifications

15 years Customer Service and Sales experience

10 years Sales Management experience

Various Sales awards

Proficient with Calyx software

Education

1968-1972 C.L. Harper High School

1973-1974 Atlanta Area Technical School

March 1982-September 1982 Dale Carnegie Institute

References furnished upon requests

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