Claims Adjuster
Resume:
KAMRYKAMELL CHARLES
702-***-**** *********@*****.***
SUMMARY
A friendly and committed customer service representative with extensive experience in customer relations and data entry. I aim to be a reliable team member, fostering a positive atmosphere and skillfully establishing meaningful connections with customers. My consistent dedication to ensuring customer happiness and contributing to company success makes me a valuable addition to any team or department.
SKILLS
● Efficient and Detail-Oriented
● Technical Support
● Medical Insurance Rep
● Supervisory Experience
● Sales
● Email Support
● Salesforce
● Zendesk
● Understanding Customer Needs
● Administrative duties
● Call Documentation
● Order and Refund Processing
● Data Entry
● CRM Software
● LiveChat Support
● Microsoft Office
● Billing
● Typing 30 WPM
08/2020 to 4/2024 (Remote)Customer Service Supervisor Klearview Consultants
● Received cross-training in multiple departments to familiarize myself with all company requirements and to train new employees.
● Evaluated and implemented all required updates and modifications to the Salesforce software.
● Handled customer service requests through both phone and email support channels.
● Utilized the latest tools such as workflows and triggers to customize the CRM system.
● Logged customer interactions in the CRM to monitor requests, issues, and resolutions.
● Effectively assessed customer requirements and proactively informed them about the features and advantages of company products and services.
● Audited internal data and processes to identify and manage initiatives, improving business performance.
● Recommended metrics and models based on observed trends.
● Worked with internal teams to understand business needs and changing strategies.
● 2+ yr Healthcare billing
12/2018 to 08/2020 Data Entry/Account Administrative Representative Tamekas’ Estates
● Handled administrative duties and supported the implementation of business solutions.
● Accurately inputted data into the company database and verified the precision of important company information.
● Utilized and examined data from automated information aggregators to refresh the database.
● Ability to handle high volume of data entry with precision and accuracy.
● Produced data reports, inputted company findings into the database, and conducted backups.
● Provided assistance with data entry across various departments upon request, promptly transitioning to new projects as needed. 01/2017 to 11/2018 Customer Services Representative Foundever
● Helped employees in resolving intricate customer problems and executing specific solutions.
● Operates autonomously within set protocols; may receive broad guidance for new tasks.
● - Identify problems and propose possible solutions.
● - Work together with your team to establish best practices that guarantee top-notch service and customer experience.
● - Stick to your assigned schedule while also being adaptable to changes in daily schedules as business needs evolve.
● Received training across various departments to handle customer service requests through phone support, email support, or live chat as required.
● 1 Yr Call Center Experience
● Recorded customer communication in the CRM system to monitor requests, issues, and resolutions.
● Assessed customer requirements and took proactive measures to educate them about the features and benefits of company products and services.
● Acts as an intermediary in addressing issues, conducting research, and resolving problems/disputes for clients by offering outsourced assistance in invoicing, reimbursement, and other related services.
● Assisted customers in troubleshooting, navigating the company website/mobile app, and utilizing products or services through digital tools.
● Assisted customers by providing confirmations, answering questions and offering general information.
EDUCATION AND TRAINING
American Sign Language Interpretation- Bachelors
College of Southern Nevada
CompTia cert
Texas P&C license
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