Network Administrator Technical Support

Nurhusen Umer

415-***-**** **************@*****.*** San Francisco, CA 94102

SUMMARY

Dedicated and skilled Network Administrator with six years of experience at Ethio Telecom. Proficient in configuring routers, switches, firewalls, NAT overload, and layer 3 switches. Certified CCNA professional with strong troubleshooting skills and a proven track record in maintaining and optimizing network performance. Experienced in error control, detection, and reduction in digital communication.

Excellent communicator and team player. Skilled qualified in LAN and WAN environments. Keeps performance high with continuous upkeep and regular maintenance. Quick to troubleshoot and successful at resolving diverse issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

SKILLS

Routers

Switches

Firewalls

Network Issues

Performance Optimization

Protocols

Best Practices

Interpersonal

Training

Collaboration

Problem-solving

EXPERIENCE

Network Administrator, Ethio Telecom, January 2017-June 2023 Addis Ababa, Ethiopia

Configured and maintained routers, switches, firewalls, NAT overload, and layer 3 switches Troubleshooted network issues, ensuring minimal downtime and optimal performance Collaborated with team members to implement network upgrades and enhancements Monitored network performance and security, identifying and mitigating risks Provided technical support and training to end-users on network-related issues. Configured and maintained routers, switches, firewalls, wireless networks and other network devices.

Monitored system performance to ensure availability of all services and systems to authorized users.

Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.

Provided technical support for local area networks, wide area networks and Internet connections.

Performed data backup operations on a regular basis to ensure the security of critical information.

Created detailed documentation of all configurations, processes and procedures related to the network environment.

Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.

Responded quickly to user requests for assistance with computer or network problems. Installed and supported hardware and software for desktops, servers and printers. EDUCATION AND TRAINING

Bachelor of Science in Electrical and Computer Engineering (Electronic Communication) Debre Markos University, Ethiopia June 2016

CERTIFICATIONS

Cisco Certified Network Associate (CCNA)

CBT N

REFERENCES

Adane Sisay, **************@*****.***, 602-***-****, manager Doctor Henok Belayneh, *****.********@*********.***, 240-***-**** Aregawi Abrha, **********@*****.***, 737-***-****

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