Customer Service Data Entry

SHARON D. CRAIG

** **** ****** ***. #***

Batavia New York 14020

(Cell) 312-***-****

***********@*****.***

PROFILE

To work cohesively in a organization that my diverse background in customer and

management. As well as work in an environment that offers daily challenges and

expanding my knowledge for growth and leadership in the organization.

SKILLS & STRENGTHS

Professional characteristics are: Proficient in Customer Service, Team Support, Professional, Courteous, Self-Starter, Creative, Personable, Resourceful, Calm

Natured, Computer Literate, Data Entry & Standard Office Equipment.

Professional Experience

Chicago Transit Authority (CTA) Chicago, IL. 2013-Present

Customer Service Agent (CSA)

Provide professional and courteous customer service.

Rail Operation giving and showing directions for trains and buses thought out Illinois.

Providing and teaching information on the Ventra vending machine.

To ensure the safety of CTA customer.

Private Home Caregiver Service Chicago, IL. 2007-2012

Trained Caregiver and Homemaker

Provide professional in-home senior care.

Provide medication and physical therapy.

Provide companionship, meal preparation, housekeeping, and errands.

Appointment scheduling assist with personal care and hygiene.

Craig's Dust Til Dawn Janitorial Service Sacramento, IL. 2003-2007

Owner/Operator

Provided professional cleaning service for Realtors/Brokers of single family and

multi-family homes, apartments, condos, and offices.

Maintained 5 person staff.

Provided professional cleaning service for windows, walls, and all types of flooring.

Craig's Property Inspection Sacramento, CA. 2003-2007

Certified SBE Government Inspector

Owner/Operator, Teacher & Trainer

Provided professional property inspection service for Brokers, Agents Buyers, Sellers

and Loan Officers. Did all my own marketing.

Provided full disclosure statement for properties.

Pulled and reviewed credit reports and loan documents.

Prepared and fully documented findings of structural, foundation, exterior/interior, roof,

plumbing, electrical, heating and air conditioning systems basement and crawlspace.

Provided legal contract, professional computerized color report with photos.

License and bonded inspector.

In the first 4years I brought my profit margins up 89%.

APCOA/Standard Parking Sacramento, CA. 2000-2003

Field Supervisor-Sacramento International Airport

Field supervisor for all 3 parking lots.

Oversight of 2 Cash vaults, 12-15 cashiers, 5-7 field crew members.

Maintained office database and employee scheduling.

Responsible for every overnight car counting in all lots.

Provided professional and courteous customer service.

EDUCATION

Samland Institute of Allied Health and Technology Chicago, IL.

ECG/EKG and Phlebotomy Technician

Heart Association: CPR and Heart Saver First Aid

Certificate of Completion

Contractor State License Service Sacramento, CA.

Property Inspection

Certificate of Completion

Olympia College Skokie, IL.

Medical Assistant Program

Certificate of Completion

Labor Support Doula Training Skokie IL.

Childbirth Education

Certificate of Completion

References Provided Upon Request

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