Kitchen Staff Salt Lake
Resume:
Thomas Itokazu
Saint Cloud, FL *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server/Bartender/Photographer/Cook/Sales
Krush Brau Park - Kissimmee, FL
June 2023 to Present
• Entertainer and DJ
• Food truck, catering and off site management
• Cook when requested
• Merchandising and preparing packages for multiple hotels and guests
• Adhering to the restaurant's service standards and dress code
• Helping guests chose food and beverages offered by the restaurant
• Staying updated on the current menu and advising guests accordingly
• Receiving customer orders and transferring them to kitchen staff
• Identifying customer's unique dietary needs and other special orders
• Opening and pouring wine at the table.
• Receiving accurate customer payments and returning the correct change
• Taking responsibility for absent colleagues
Joe's Crab Shack
Landry's Inc. - Kissimmee, FL
June 2023 to November 2023
• Maintained smooth operations of Joe's Crab Shack server station by delivering prompt, attentive, and friendly service to patrons.
• Ensured accuracy in taking orders, accommodating special requests, and delivering meals promptly to enhance customer satisfaction.
• Demonstrated excellent knowledge of the menu items, ingredients, and preparation methods to provide informed recommendations and answer customer inquiries.
• Collaborated effectively with kitchen staff and management to ensure seamless communication and efficient service delivery.
• Upheld cleanliness and organization standards in the server station and dining area to create a pleasant dining environment for guests.
• Managed cash transactions and processed payments accurately using POS systems, maintaining accountability for all transactions.
Customer Retention Specialist-Remote
Veterans First Mortgage - Salt Lake City, UT
December 2021 to April 2023
• Used active listening skills to identify customer issues and provide solutions that best fits customers
• Addressed all customer inquiries including upselling of services and technical support.
• Developed and managed sales of new accounts
• Addressed and resolved customer product complaintsempathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
National Sales Representative-Remote
Guitar Center - Salt Lake City, UT
July 2019 to December 2021
• Manage all aspects of customer accounts
• Negotiate sells by dollar margins
• Perform outbound calling and other revenue generating activities to increase existing revenue and develop new relationships to continue building.
• Offer exceptional service taking advantage of all sales avenues to achieve and exceed goals
• Understand and articulate the advantages of our company over our competition • Proficient with standard business applications
Concierge
eBay - Draper, UT
January 2017 to June 2019
• De-escalate calls while delivering difficult messages to customers in a way that creates a positive customer experience as well as customer satisfaction.
• Be able to make the right decision while keeping the customer and company in mind.
• Ability to work independently while doing what's best for our customers.
• Involved with all aspects of customer service, including solving problems, answering questions and
• The ability to work in a fast-paced environment while being organized and using your time efficiently. Healthcare.gov Trainer
Black Turtle Services (Healthcare.gov) - Sandy, UT January 2014 to January 2017
• High understanding of multiple health insurances and being able to relay clear and accurate information to consumers.
• Performed tasks to assure all calls are handled to a company quality and service level requirements.
• Provided good communication skills, time management skills, organizational, and analytical skills, while
• Consistently in the top 10 of Blackturtle CSR's and have won Top Quality CSR and Top CSR multiple times.
• Training Assist during open enrollment period.
• Opportunity to train new team members, helping them learn about working for Black Turtle and healthcare.gov
Server/Waiter
Downtown Disney Restaurants - Lake Buena Vista, FL March 2002 to November 2012
• Wolfgang Pucks
• Bongos
• Raglan Road
• Portobello’s
• Knowledge of different culture, traditions and cuisine.
• Knew all menu items and the allergens they could effect.
• Wine and bar training from a glass of beer or cocktail to extermely expensive bottles of wine.
• Provided over the top exceptional fine dining service in accordance with Disney standards and values.
• Ensured guest satisfaction by delivering personalized and memorable dining experiences.
• Demonstrated extensive knowledge of menu items, ingredients, and special dietary needs.
• Utilized effective communication and interpersonal skills to engage with guests and enhance their dining experience
• Collaborated with team members to maintain a smooth and efficient service flow. Producer/DJ 740 the game, 101.1 wjrr
Clear Channel Radio - Orlando, FL
January 2005 to January 2012
• 740 The Game, WJRR 101.1
• Content Planning Develop and plan radio programs, considering target audience and station objectives.
• Scriptwriting Write and edit scripts for on-air talent, ensuring content aligns with station guidelines
• Production Coordination Oversee the entire production process, coordinating with on-air hosts, engineers, and other team members to ensure smooth execution of broadcasts.
• Audio Editing: Proficiently use audio editing software to enhance sound quality, incorporate music and sound effects, create polished final products, hosted celebrities, managing logistics for their participation in radio programs. Interviews and Guest Coordination: Arrange and conduct interviews with guests, experts, and
• Technical Expertise: Stay up-to-date with industry trends and advancements in radio technology, ensuring the station utilizes the latest tools for optimal production quality.
• Team Collaboration: Work closely with other producers, directors, and station management to
• Compliance: Ensure all content meets regulatory standards and station policies, especially regarding language, decency, and copyright.
• Budget Management: Efficiently manage resources and budgets allocated for production, seeking cost- effective solutions without compromising quality. live broadcasts or pre-recorded sessions.
• Promotions: Collaborate with the marketing team to promote upcoming shows and station events, contributing to the overall success and visibility of the station Education
College in Entertainment Production
Connecticut school of Broadcasting - Orlando, FL
April 2003 to April 2005
Internship in Business
WDW College Program - Orlando, FL
February 2002 to May 2002
Some college in Business
University of Utah - Salt Lake City, UT
September 2001 to January 2002
High school diploma
Brighton High School - Sandy, UT
August 1998 to August 2001
Skills
• Serving Experience
• Restaurant Experience
• Organizational Skills
• Upselling
• Bartending
• POS
• Cold Calling
• Catering
• Busser
• Microsoft Office
• Customer service
• Sales
• Inside sales
• Fraud prevention and detection
• Cold calling
• Negotiation
• Serving
• Cash register
• Quality assurance
• Guest relations
• Hotel experience
• Cooking
• Restaurant experience
• Photography
• Production planning
• Cash handling
• Account management
• Outside sales
• Telemarketing
• Events management
Certifications and Licenses
Food Handler Certification
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