Project Management Manager

Raisa Makarian

**** **** **** **, ** ● Brooklyn, NY 11235 ● 347-***-**** ● ********@*****.***

Objective:

Accomplished IT professional with a proven track record of success, excellent communication skills, data stream design & administration skills, adept at project management. Looking for a challenging position that will utilize my current skill set as well as provide new opportunities for professional growth.

Professional Experience:

Fresh Direct Oct. 2002-Present

Senior Logistic Analyst/Project Manager

Developed and implemented data modeling standards and procedures for RoadNet.

Optimized routing across the entire network, resulting in a 15% reduction in delivery time.

Developed and implemented a comprehensive QA process for all phases of RoadNet development, ensuring high-quality deliverables.

Developed a comprehensive manual for the routing portion of TransApp, ensuring seamless onboarding and training for new team members.

Managed projects including merging, creating zones, and expanding facilities for FreshDirect and FreshDirect Express.

Implemented all timeslot/cutoff website changes.

Troubleshot RoadNet issues and worked with MapInfo and ArcGis teams for server upgrades.

Conducted data analysis using ArcGis and extracted data from MapInfo to Excel using SQL queries.

Resolved data discrepancies with troubleshooting team (AppDev).

Implemented web site capacity monitoring and developed interactive reports using Power BI..

Managed and trained a team of 5 people, including QA analysts, web developers, and RouteSmart team.

Participated in production releases almost 6 days a week.

Developed project plans, records, and reports for senior management.

Designed and implemented efficient QA data processes in development and stage environments, ensuring timely and accurate data validation for RoadNet and TransApp.

Conducted thorough testing of all production website errors related to TransApp and Roadnet, identifying and resolving 95% of issues, resulting in 20% reduction in customer complaints.

Spearheaded the maintenance of the building database, ensuring data integrity and accuracy by implementing a robust data governance framework.

Developed and implemented efficient processes for managing facilities, timeslot restrictions, zone/area creations, cutoffs and service time scenarios.

Led to efforts to update Holiday timeslot website and event changes, ensuring seamless execution and minimizing disruptions to critical business operations.

Utilized exceptional communication and problem-solving skills to coordinate with cross-functional teams, stakeholders, and external partners to resolve crisis situations efficiently and effectively.

Developed and implemented crisis management plans, procedures, and protocols to ensure preparedness and responsiveness to unexpected events.

Provided high-level technical support and troubleshooting expertise to resolve complex issues in production environments, ensuring minimal downtime and optimal system performance.

Served as the primary point of contact for the web site capacity monitoring, ensuring accurate and timely tracking of route volumes, capacity utilization, and other key performance metrics.

Deloitte & Touch, 2000-2002

DBA/System Analyst

Responsible for providing IT project management support for internal and external clients. Provide pre-sale support, employee training and documentation.

Enhance sales process through efficient management of new client opportunities, detailed project management and documentation of the new projects.

Oversee development of new software products to meet new business requirements.

Perform technical documentation for projects and client specific requests.

Projects:

AT & T (5 month project):

Participated in business requirement gathering, design and implementation of the database solution for the client. Worked closely with the Business Group and Client’s representatives during design and implementation.

Participated in numerous meetings on various levels of the organization.

Performed post-implementation monitoring and general management of Oracle 8i objects.

Maintained critical databases and backup operations.

Managed loading of data using SQL+ Loader.

Daily tasks included monitoring of two Oracle 8i instances, maintenance of the backup operations and general management of Oracle objects (tables, indexes, table spaces, rollback segments, etc).

Created various reports and provided those to upper management via various meetings and presentations.

Medical Client and Law Firm (2 month project on –site at Deloitte & Touché):

Participated in business requirement gathering, design and implementation of the database solution for the client. Worked closely with the Business Group and Client’s representatives during design and implementation.

Participated in numerous meetings on various levels of the organization.

Developed programs for a medical client (Biotech).

Supported backend applications developed in Visual Basic.

Analyzed data requirements for this application and guided the logical design of data structures.

Designed queries using SQL in Access 2000.

Generated reports using Seagate Crystal Report.

Provided Project tracking and reporting.

Gap (5 month project, on-site at Deloitte & Touché):

Participated in business requirement gathering, design and implementation of the database solution for the client. Worked closely with the Business Group and Client’s representatives during design and implementation.

Participated in numerous meetings on various levels of the organization.

Was responsible for project tracking and reporting to peering groups and upper management.

Performed database analysis and design using SQL Enterprise Manager Tool.

Planned, implemented and scheduled backup strategies.

Developed various stored procedures, triggers and views.

Imported data using DTS.

Supported project using MS SQL Server 7.0

Stampville.com, 1999-2000

Data Base Administrator/Project Lead

Compile performance data for management reporting and status meetings.

Participate in numerous meetings on different levels of the organization.

Provide documentation and information to the LAN/DB Manager and documentation coordinator to ensure system documentation library updated and revisions are maintained.

Implement strict Change Control Process.

As a member of the project team, participate in meetings with internal and external customers to develop and implement clients /server database solutions.

Participate in presentations, conferring with users /clients to define needs and conditions.

Hands-on distributed database design and administration.

Manage 4 technologists, including 3 programmers and 1 web developer.

Provide day –to-day maintenance and support to all assigned Oracle databases.

Install and configure database software.

Perform database backup and restore procedures.

Perform capacity planning for database environment.

Perform system and database performance tinning.

Computer Skills:

Software:

MS Office, SQL server, Access, Visual Basic 6.0, SAP, Route Smart, ArcGis, MapInfo, Power BI

Operation Systems:

Windows NT

Hardware:

IBM - PC and compatibles

Education:

Bachelor’s degree in Business management from University of Phoenix

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