Customer Service Windows Server

GEORGE S. TAYLOR

*** **** **, ********, **, ***** •646-***-****• ***********@*****.***

SUMMARY

Enthusiastic IT professional with excellent customer service skills and hands-on ability to troubleshoot and support PC networking systems. Creative team-player with strong organizational skills capable of “thinking outside the box”. Versatile, service-oriented individual seeking to apply acquired skill set towards an IT organization. TECHNICAL SKILLS

• Install Windows 7, Windows XP Professional, Windows Vista Business and Linux; NTFS permissions, diagnosing, trou- bleshooting, and support; backup and recovery

• Install Windows Server 2008 and Windows Server 2003; creating and administering user and group accounts; con- figure TCP/IP protocol suite; administer file and print services

• Active Directory design and implementation, manage and administer group policy configuration; implement/ configure Windows 2008 security options

• Configure DNS, WINS, DHCP, WSUS, IIS (SharePoint, Streaming Media) and Terminal Services

• TCP/IP installation, IP addressing and subnetting; diagnose and troubleshoot

• Operating Systems: Windows Server 2008 and 2003, Windows 7/XP, Vista, Linux

• Install/configure motherboards, NICs, SCSI & peripheral devices, upgrade memory, adapters

• Ethernet switches and routers, network cabling

• Install and configure Cisco 2600 series routers and Cisco switches (CLI); routing protocols, configure WAN, STP, VLANs, NAT, Access lists, troubleshooting LAN/WAN problems

• Use of VMware, Oracle VM, Virtual PC for testing/troubleshooting

• Experience in both PC and MAC

RELEVANT EXPERIENCE

2010 – Present NY/NJ area

Freelance Computer Technician

•Create and administer user accounts

•Troubleshoot desktops and laptops for end users

•Set up networks and repair PC network issues

•Install software programs to computers

•Set up and install printers

•Configured iOS devices including iPhones and iPads EDUCATION

12/2012 – 3/2014 PC AGE Career Institute Jersey City, NJ Internetwork Engineering Certificate

•Comprehensive hands-on training program on installation, administration, and troubleshooting of Active Directo- ry-based networks, including services such as DNS, WINS, DHCP OTHER EXPERIENCE

2/2010 – 6/2010 U.S. Census Bureau Brooklyn, NY

Enumerator

•Traveled to designated households and conduct interviews with residents; collected household and demograph- ic information by canvassing all assigned areas; assisted residents by reading forms and answering questions about the census; appropriately documented and reported the results collected. 09/2008 – 01/2009 Bloomingdales New York, NY

Sales Representative

•Opened store credit accounts, advised customers about existing styles, answered questions relating to fabric, de- sign, and quality of garment.

01/2007 – 01/2008 Takashimaya New York, NY

Sales Associate/ Merchandiser’s Assistant

•Assisted clients with purchasing and wrapping holiday gifts, ensured customer satisfaction, maintained records of all vendors, replenished the store, maintained the stock room, and researched products online 01/2007-10/2007 Calvin Klein Showroom New York, NY Assistant

•Assisted designers with visual display in showrooms, delivered mail and interoffice correspondence throughout of- fice, controlled and logged the shipping and receiving for all items going in and out of showroom

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