Customer Service Quality Assurance

JOHN M. LEWIS

954-***-**** **********@***.***

Military Veteran

OBJECTIVE

●An extremely dependable Logistics professional with a strong work ethic that has 5 years of experience in working with teams in warehousing, supply and transportation industry. Highly motivated military professional who quickly masters new roles and technologies to achieve.

EMPLOYMENT HISTORY

US Army

Automated Logistics Specialists

●Delegating daily tasks and responsibilities to employees El Paso, TX

●Operating as a Logistics manager February 2017- January 2022

●Provide quality assurance oversight throughout the entire logistics process, from point of origin to destination.

●Maintained accountability of over $10 million to maintain equipment, order production materials and organize delivery

●Maintained thorough stock records based on inventory of 500+ products

●Conducted monthly audits of parts ordered to prevent errors

●Performed a range of shipping, receiving, and inventory control duties, including loading and unloading of trailers, replenishing stock, and filing orders for my organization

Global Response Margate, FL

Customer Service Representative June 2013 – Oct. 2015

●Assist customers with orders, returns, and billing

●Compose and reply to emails

●Assist in training new customer service representatives

Alcatraz Security Oakland Park, FL

Broward County School Security January 2013 –June2013

●Monitor and patrol school property

●Ensure security of students, faculty and staff

●Deescalate volatile students and situations

●Escort students and/or staff to and from various areas on campus

●Log and report all abnormal activity, vehicles, and individuals

US National Guard Miami, FL

Motor Transport Operator Truck Driver August 2012 – July 2016

●Operate all wheel vehicles and equipment over varied terrain and roadways

●Manage load, unload and safety of personnel being transported

●Oversee and check proper loading and unloading of cargo on vehicles and trailers

●Employ convoy defense techniques

●Identify, correct, or report all vehicle deficiencies

US Army Fort Stewart, GA

Tanker August 2008 – August 2012

●Operate all wheel vehicles and equipment over varied terrain and roadways

●Manage load, unload and safety of personnel being transported

●Oversee and check proper loading and unloading of cargo on vehicles and trailers

●Employ convoy defense techniques

●Identify, correct or report all vehicle deficiencies

●Prepare vehicle for movement/shipment by air, rail or vessel

●Maintain proper military bearing through everyday life

●Transport Commander, First Sergeant, and Platoon members

United Health Sunrise, FL

Customer Service January 2008- Aug. 2008

●Perform and direct customer service functions

●Resolve issues or made decision to forward to specific department

●Provide service members with a high-quality health plan

QUALIFICATIONS

●Exceptional critical thinking skills

●Strong leadership skills; ability to work with little or no supervision

●Maintain a high degree of integrity; treat others with dignity and compassion

●Ability to remain calm in high pressure situations; work well under pressure

●Excellent communication skills Exceptional interpersonal, written, and verbal communication skills

●High proficiency with Microsoft Office applications: Word, Excel, PowerPoint, SharePoint, Outlook

EDUCATION

Coral Springs Fire Academy July 2015-December 2016

Coconut Creek High School June 2002

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